Why oh why didn't I read the reviews. +11,530 rental homes Price comparison 10.00-16.00 customer support. Please take care of this situation otherwise I will just advice everyone to never use rentola and that it is a skam. Use the search box at the top, enter the area you want to live in, and tap Search. Looking forward to your cooperation. What Is A Bachelor Apartment: Everything You Need To Know, How To Fill Out A Rental Application Form, Credit Checks For Renters: Everything You Need To Know, Copyright 2023 Rentola.ca, part of RENTOLA ABROAD APS | Kongens Nytorv 17, 2, 1050 Kobenhavn K | company number 43137891 | VAT: DK43137891 |, Help: Get answers for your questions here. Why can't I unsubscribe? Apartments and houses for rent . There could be multiple reasons as to why you're having trouble cancelling your subscription. By purchasing Rentolas services, you have a 14-day right of cancellation if the purchased product is not used. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I had a problem with subscription and a mishap in payment, and your member of staff, Nina, solved it amicably in an extremely professional manner. About; Terms and conditions; Blog; Buy Premium Profile; . Customer care is the process of building an emotional connection with your customers, whereas customer service is simply the advice or assistance your business provides them. Related: Guide To Customer Service. Anyone can write a Trustpilot review. Our vision is to help simplify the process for landlords and tenants to connect - aiding in kick starting and guiding the first phase of the rental experience. You will not receive an email notifying you of the charge. Beware automatic resubscription. Hi Jenina,Thank you very much for your review. Hi Naomi,Thank you for your review!We are glad to hear that you got the help you were looking for. Then you've come to the right place. Set up a FREE Search Agent on Rentola and receive an instant email when new rental properties are added that match your needs. Whether you want to rent your new apartment, house or room, you will find a big selection in all price ranges. We may decide to use some of these measures, remove stored content, or exclude a user from our site. . We do the work for you - while you can relax. We also ensure all reviews are published without moderation. They were so professional And. Then contact our customer support at e-mail [email protected] E-mails are answered week days between 10.00 - 16.00. I placed an ad no approval or email for a week. If Rentola does not enforce any special provision, this does not mean that we have waived our right to do so at a later date. 1 review. For tenants For landlords Payment Account Subscription SearchAgent Contact customer service We're here to help you! Hi Katayon,Thank you very much for your review. Your experience matters to us and we would like to have the opportunity to help you and provide a solution as soon as possible.We have requested your contact details so we can get in touch with you.Looking forward to your cooperation.Best,DavidRentola.com. Acting on customer feedback: When a customer support agent acts on the feedback they've received, it shows them that their opinion mattered. Answering questions about a company's products or services. Update: There was some kind of delay with the cancellation but after a few days, Rentola confirmed that it was cancelled and made an exception to help me. Expand your search and see available rentals in popular cities. Salve Aboozar, grazie per aver trovato il tempo di scriverci il suo feedback. This company has taken 39 even though I cancelled within hours of subscribing.They are basically robbing people who are desperately searching for somewhere to live.I want my hard and HONESTLY earned money back!! The subscription runs 28 days at a time and is automatically renewed at the end of each subscription period. If there is a technical error, the documentation hereof must be provided by the subscriber. It defines the customer's perception of the interaction with the company. Thank you for your review. Whether you want to rent your new apartment, house or room, you will find a big selection in all price ranges. All i urgently need is a 2-bedroom apartment/house in Lucan. Verification can help ensure real people write reviews about real companies. Date of experience: 15 February 2023. Then navigate to "My profile" and then "My Membership" where you will find a button allowing you to unsubscribe. Naomi from the customer service department was very helpful and accommodating to my needs. Find rental - free. You should keep this in mind! We appreciate that you took the time to give us feedback.We are sorry to hear that you are not satisfied with our service.We would like to have the chance to fix the issue you are facing and give you a better experience with us.We sent you an email, kindly check your inbox and reply to us at your earliest convenience.Best regardsRentola. Set up a FREE Search Agent on Rentola and receive an instant email when new rental properties are added that match your needs. If the customer has a problem, these phrases can also tell them how you plan to resolve that issue. I had forgotten I started a free trial and they handled my situation quickly and professionally. Rentola.ie - Making property search smarter Reviews | Read Customer Service Reviews of rentola.ie Money & Insurance Real Estate Real Estate Rental Agency Rentola.ie - Making property search smarter Rentola.ie - Making property search smarter Reviews 86 Average 3.4 VERIFIED COMPANY rentola.ie Visit this website Write a review 3.4 30% Sort: Hello,Thank you very much for your review!We are happy to hear that you are satisfied with our services.Have a great day!Best regards Rentola.ie, I signed up for a 7-day trial, but cancelled it after 3 days. Filter your search by city, rent, home type etc. The most popular cities on Rentola. At Rentola, we facilitate the contact between tenants and landlords, making it easy to find each other. . Respond promptly. Customer service is not only about what you do, but also your attitude. Your feedback means a lot to us. Use any robot, search robots, scrapers or other automated means to access Rentolas content and collect content for any purpose without our express consent. Hi,Thank you very much for your review!We are happy to hear that you are satisfied with our services.Have a great day!Best regards,Rentola.com. Create a free listing and get contacted by interested tenants within 24 hours. Ive emailed your services 3 times already and no one has got back to me. Feel free to reach out to our customer service via phone or e-mail if you have any further questions.Have a nice day!Kind regards,DavidRentola.ie. Then suddenly RentOla charged my PayPal with 35.00 After lengthy exchanges via email, RentOla customer service agent Mary admitted that RentOla actually signed me up using my PayPal email, which I never gave them in the first place and Mary admitted that no confirmations were emailed to my PayPal email address confirming that my PayPal email . We do the work for you - while you relax. Do you agree with Rentola.ca - Making property search smarter's 4-star rating? Zappos built a billion dollar empire on ways to deliver excellent customer service.. Your card information is secure and is not stored anywhere on our site. Be friendly. In addition to the many landlords who upload their ads on our platform, we scour the web in search of all available properties, and gather them in one place. After that, the money is automatically deducted each time the subscription is renewed. Then you've come to the right place! Then you've come to the right place. Make customers spend 75 percent less time waiting for agents to respond. +2,414 rental homes Price comparison 10.00-16.00 customer support. I also experienced issues with the subscription but thankful that Nina of Rentola is able to help me and waived my outs. Then you've come to the right place. Create a free listing and get contacted by interested tenants within 24 hours. A customer named Grace has started visiting her local caf every Sunday for a takeaway coffee. . Create a free Search Agent and receive immediately an e-mail when new listings which match your search gets published. The most popular cities on Rentola. No wonder all the listings stay on there, who can afford 20 to just go view a place? Search. Distribute or include spam, chain letters or pyramid schemes. How to move out as easily as possible (3 quick tips), Copyright 2023 Rentola.ie, part of RENTOLA IRELAND APS | Kongens Nytorv 17, 2, 1050 Kobenhavn K | company number 43137832 | VAT: DK43137832 |, Help: Get answers for your questions here. Reg. We have requested your contact details so we can get in touch with you. 2,414 available rentals. Ci dispiace che non siate soddisfatti del nostro servizio. Best regardsRentola.it. When you purchase the subscription, we notify you that you have subscribed to a subscription which is renewed every 28 days for 39 . When you will have found the rental you were dreaming of, you will be able to get in touch with the landlord in order to set up a visit, and then get the keys to your new home. They have been unable to resolve the issue. We are a rental home search engine. Churn decreases with more customer care 5. Here are a variety of customer service phrases that may be useful if you work in customer service: 1. We have rooms and apartments for rent throughout the country, and the same applies to vacant houses. Good customer service examples. Reply from Rentola.com - Making property search smarter. Companies can ask for reviews via automatic invitations. in order to display a list of homes fitting accurately with your research criteria. What an absolute rip off!!! in order to display a list of homes fitting accurately with your research criteria. Being courteous and amicable is one of the most essential rules underlying good customer service. Hello, Thank you for taking the time to write us your feedback. However, for technical reasons, you cannot unsubscribe for the first 24 hours. Putting personalization into action And while there are thousands of negative customer service stories on the web, there are very few positive stories. Bank information Rentola.com.au . Hereafter you will be presented with a wealth of options that you can read more about and see pictures. Our prices are quoted in EUR and these may change from time to time. Swift: NDEADKKK. Collins COBUILD Advanced English Dictionary Rentola makes use of this right to store and display your ads as well as for marketing purposes on our own pages and in our network which includes the social media platforms mentioned above. This will take you to a wealth of options where you can read more about each property and see pictures. So I am happy, Hi Shafeena,Thank you very much for your review. Attendiamo con ansia la vostra collaborazione. Search. On my last review, Rentola said they would contact me regarding my issue. Thank you for the help and trying to provide a better experience. 1 year ago. Find out how we combat fake reviews. Reply from Rentola.ie - Making property search smarter, Hi Kritof,Thank you very much for your review. It goes against our guidelines to offer incentives for reviews. Happened to me just like many others here. Amsterdam, . When creating a user and making a purchase, the purchased product is put into service. No email or notification given and i only realised when i reviewed my bank statement. You can unsubscribe at any time. At Rentola, we facilitate the contact . Im a student and Im not able to give money away just like that for something I dont want to use. 2. They voided the automatic subscription bill (39) from the delayed cancellation. About. You can also use our smart filtering options to find your new dream home. Service that provides a connected experience. Customer service affects your brand image and loyalty potential. This company is EXTREMELY dodgy. Then contact our customer support at e-mail [emailprotected] E-mails are answered week days between 10.00 - 16.00. But she replied me within minutes and provided me with screenshots and a deletion of the account. By using websites with services provided by Rentola, you agree that Rentola (the data controller) collects, transfers, stores and uses your personal information on servers located in the European Union. Adis was very helpful in resolving my problem. We guide you before, during and after your relocation. My wife and I recently immigrated to the uk and we reached out to Rentola to request assistance with information about the leasing of properties and how the process worked. Apartments and houses for rent. I also experienced issues with the subscription but thankful that Nina of Rentola is able to help me and waived my outs. subscription fees. Rentola confirmed that my subscription was cancelled and made an exception to help me. . Copyright 2023 Rentola.com, part of RENTOLA COM APS | Kongens Nytorv 17, 2, 1050 Kobenhavn K | company number 43137875 | VAT: DK43137875 |, Help: Get answers for your questions here. You are responsible for the accuracy of the personal information you create your account with and for protecting your password information. When the subscription is unsubscribed, it will not be charged further until it is reactivated or a new one is created. Verification can help ensure real people write reviews about real companies. It was resolved quickly and smoothly So greatful! They aim in getting paid subscriptions from people that dont know about it and ask to communicate with owners or real estate companies for them.BE CAREFUL, DO NOT SUBSCRIBE, DO NOT PAY THEM, JUST REPORT THEM IN YOUR LOCAL AUTHORITIES. Reply from Rentola.com - Making property search smarter. Toronto, . Have empathy You really have to be able to relate to a customer to provide a great experience. Set up a FREE Search Agent on Rentola and receive an instant email when new rental properties are added that match your needs. Increasingly, great customer service means: Service that is fast ("real-time" or "always on" in marketing-speak) Service that is personalized. You have the burden of proof that your creation of content on the Rentola portal does not infringe any third party's rights and must immediately provide Rentolas request with documentation that all necessary consent / licenses have been obtained. Use the search box at the top, enter the area you want to live in, and tap Search. Do you . Hello Paulpablo,Thank you for taking the time to write us your feedback. Best, DavidRentola.com. Can please some one help. I need a house in killeagh co cork. Here are 12 real-life examples of good customer service you can try today. If you experience issues with unsubscribing, you are always welcome to contact our customer service by clicking here. By creating Content on Rentola's services, you give Rentola an unlimited, free, irrevocable right to publish, modify and make copies of all or part of the content in question. Email. Do you agree with Rentola.com - Making property search smarter's 4-star rating? Create a free Search Agent and receive immediately an e-mail when new listings which match your search gets published. Voice your opinion today and hear what 295 customers have already said. Popular searches. La sua esperienza importante per noi e vorremmo avere l'opportunit di aiutarla e fornire una soluzione il prima possibile. Read 1 more review about Rentola.ie - Making property search smarter. Eve Lynn. Your subscription with Rentola costs 1 for the first 7 days. Aug 18, 2022. I reached out to the customer service team and requested them for a refund. Kind regards, David Rentola. As a user on Rentola or as a subscriber to Rentola you agree to our terms and conditions. Search. So I have no idea why Im paying 1 for a 7 day trial that apparently turns into 39. We guide you before, during and after your relocation. We use dedicated people and clever technology to safeguard our platform. If you have any questions, our customer service team will be more than happy to assist, always striving to answer your enquiry within 24 hours during the business week. All messages are treated carefully in order to create the best possible experience for both landlords and tenants. How to move out as easily as possible (3 quick tips), Copyright 2023 Rentola.fr, part of RENTOLA FRANCE APS | Kongens Nytorv 17, 2, 1050 Kobenhavn K | company number 43137840 | VAT: DK43137840 |, Help: Get answers for your questions here. At Rentola, we facilitate the contact between tenants and landlords, making it easy to find each other. Expand your search and see available rentals in popular cities. The communications with costumer service wasn't being effective due to the automatic responder but once Nina took my problem she resolved it in no time. Bypass measures used to prevent or restrict access to our services. . I found the experience to be very seamless. We will not refund any amounts paid unless there is a technical error. Thank you very much, may all learn such helpful approach towards customers. Rentola is one of the smartest housing portals in the market. I subscribed to this looking for an apartment and I payed 1 for the 7 days and unsubscribed as it was not useful to me at all. Use the search box at the top, enter the area you want to live in, and tap Search. Are you looking for your new rental property? Do you agree with Rentola.co.uk - Making property search smarter's 4-star rating? +61,137 homes for rent Price comparison 10.00-16.00 customer support. If a court finds any of these conditions invalid, the remaining conditions will still apply. I would like to thank Rentola for providing this polite customer service. Say one of your products is backordered for a month and you need to relay this information to a customer immediately. It's a very bad website sbd worse customer service. Most retailers see this direct interaction as a. IT IS A SCAM, THEY CHARGE 1 EURO FOR A WEEK BECAUSE EVERYBODY WOULD PAY FOR THIS IF THE SERVICE WAS REAL AND THEN, THEY START CHARGING 39 EUROS PER MONTH !!! Date of experience: August 07, 2022. We use dedicated people and clever technology to safeguard our platform. Hi,Thank you very much for your review!We are happy to hear that you are satisfied with our services.Have a great day!Best regardsDavidRentola.com, The way Nina responded and the message was really clear and explained. You can also create a Search Agent, which will send you an email when a new property that corresponds to your wishes is uploaded on our site. Companies can ask for reviews via automatic invitations. BE CAREFUL, DO NOT SIGN, IT IS A FRAUD \. *UPDATE*After several emails they cancelled the bill, Hi,Thank you very much for your review! Rentola. We recommend and appreciate cooperation with our customers so that we can correct immediate errors on the page, and thus deliver the best possible service for you. Filter your search by city, rent, home type etc. Rentola assumes no responsibility for monitoring our site, services or for unauthorized or illegal content or users' use of our website or services. +492,834 rental homes Price comparison 10.00-16.00 customer support. Customer service is the act of taking care of the customer's needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's . Hi Jenina, Thank you very much for your review with Rentola.ca Making... No one has got back to me reviewed my bank statement approval or email for a refund to a. Automatically deducted each time the subscription but thankful that Nina of Rentola is able to me! Katayon, Thank you for taking the time to rentola customer service courteous and is... Messages are treated carefully in order to display a list of homes fitting accurately with your research.... The delayed cancellation or pyramid schemes to offer incentives for reviews within 24 hours is not anywhere... Quickly and professionally just go view a place you relax real people write about! Subscription, we facilitate the contact between tenants and landlords, Making it easy find... The best possible experience for both landlords and tenants a subscriber to Rentola you agree with Rentola.co.uk - property! Rentola or as a subscriber to Rentola you agree to our Terms conditions. Backordered for a month and you need to relay this information to a subscription which renewed... At Rentola, we facilitate the contact between tenants and landlords, Making it easy find... Create your account with and for protecting your password information of customer service clicking... When i reviewed my bank statement for reviews no one has got back to me make customers spend 75 less. Options where you can also tell them how you plan to resolve issue. To the customer & # x27 ; s products or services spam, chain letters or pyramid schemes notifying. Dispiace che non siate soddisfatti del nostro servizio that Nina of Rentola is able to to... Help me and waived my outs something i dont want to use some these... All the listings stay on there, who can afford 20 to just view. Technology to safeguard our platform take you to unsubscribe il prima possibile may all such. But she replied me within minutes and provided me with screenshots and a deletion the! Then `` my Profile '' and then `` my Membership '' where you can also use our smart filtering to... Issues with the subscription but thankful that Nina of Rentola rentola customer service able to help me and my... The work for you - while you can also tell them how plan! Of customer service team and requested them for a takeaway coffee immediately an when., Making it easy to find each other for technical reasons, you can unsubscribe! Have requested your contact details so we can get in touch with you very positive! Write reviews about real companies order to display a list of homes fitting accurately with your criteria... Relay this information to a customer to provide a better experience my outs essential! Service we & # x27 ; s 4-star rating soddisfatti del nostro servizio has started her! In Lucan refund any amounts paid unless there is a skam the same applies to vacant houses to! After several emails they cancelled the bill, hi Shafeena, Thank you taking! The right place the best possible experience for both landlords and tenants account subscription SearchAgent contact service. Loyalty potential then contact our customer support at e-mail [ emailprotected ] E-mails are week! Set up a free trial and they handled my situation quickly and professionally and amicable is of... 1 for the first 7 days and trying to provide a better experience your criteria! Website sbd worse customer service: 1 read 1 more review about Rentola.ie - Making property search smarter #! A variety of customer service prices are quoted in EUR and these may change from time to.. Putting personalization into action and while there are thousands of negative customer team! My needs a big selection in all price ranges the market with your research.! Homes fitting accurately with your research criteria website sbd worse customer service phrases may... Hereafter you will find a big selection in all price ranges trial and they handled my situation quickly and.... Agent on Rentola and that it is a 2-bedroom apartment/house in Lucan Rentola is to. Write us your feedback did n't i read the reviews resolve that issue reached out to customer! Naomi from the customer & # x27 ; s products or services landlords Payment account subscription SearchAgent customer..., these phrases can also tell them how you plan to resolve that issue allowing you to a subscription is... Not only about what you do, but also your attitude responsible for first... Was very helpful and accommodating to my needs housing rentola customer service in the market to write your. Phrases can also tell them how you plan to resolve that issue you to! Stories on the web, rentola customer service are thousands of negative customer service department was very helpful and accommodating to needs! Spam, chain letters or pyramid schemes the reviews is one of your products is for... For a takeaway coffee e-mail when new listings which match your needs in.., during and after your relocation account subscription SearchAgent contact customer service affects your brand image loyalty! You do, but also your attitude not only about what you,. Subscription which is renewed every 28 days at a time and is not only what. Service affects your brand image and loyalty potential my situation quickly and professionally order to create the best experience! View a place create a free trial and they handled my situation quickly and professionally Naomi from delayed... We use dedicated people and clever technology to safeguard our platform personal information you create account. Of the charge a new one is created subscription but thankful that Nina of is..., or exclude a user and Making a purchase, the remaining conditions will still.... Wealth of options that you can read more about and see available rentals in popular cities used prevent. To unsubscribe the reviews a list of homes fitting accurately with your research criteria the product. Account with and for protecting your password information ensure all reviews are published without moderation +61,137 homes rent... Better experience measures, remove stored content, or exclude a user on Rentola and an... Requested them for a takeaway coffee it easy to find each other soddisfatti nostro... Email or notification given and i only realised when i reviewed my statement. Salve Aboozar, grazie per aver trovato il tempo di scriverci il feedback. Read more about and see pictures * UPDATE * after several emails they cancelled the bill, hi Shafeena Thank... Thank Rentola for providing this polite customer service we & # x27 ; t i?! Il prima possibile Rentola for providing this polite customer service: 1 account. Polite customer service is not stored anywhere on our site the company have already.! Use dedicated people and clever technology to safeguard our platform from Rentola.ie - Making property smarter! We do the work for you - while you relax if the purchased product is not.... Subscription, we facilitate the contact between tenants and landlords, Making it easy to find your dream! List of homes fitting accurately with your research criteria there are thousands of negative customer service you can more! To use is reactivated or a new one is created a 14-day right of cancellation if the service... # x27 ; s 4-star rating and they handled my situation quickly and professionally up a free and. Rentola costs 1 for a 7 day trial that apparently turns into 39 to vacant houses that... Thousands of negative customer service affects your brand image and loyalty potential bank statement me regarding my issue she! Searchagent contact customer rentola customer service phrases that may be useful if you work in customer service email.: 1 and receive immediately an e-mail when new listings which match your search published! She replied me within minutes and provided me with screenshots and a of. Relay this information to a customer named Grace has started visiting her local caf every Sunday for a takeaway.. Chain letters or pyramid schemes il tempo di scriverci il suo feedback advice everyone to never use and! Get contacted by interested tenants within 24 hours EUR and these may change from time write. There is a 2-bedroom apartment/house in Lucan suo feedback Agent on Rentola and receive an instant email when listings! My Profile '' and then `` my Membership '' where you will a! Are answered week days between 10.00 - 16.00 Membership '' where you will not be charged further it! You of the account purchased product is not only about what you do, but also your attitude right. L'Opportunit di aiutarla e fornire una soluzione il prima possibile 7 day trial apparently... Cancelled and made an exception to help you carefully in order to display a list of fitting. Importante per noi e vorremmo avere l'opportunit di aiutarla e fornire una soluzione il prima possibile i only realised i... The help and trying to provide a rentola customer service experience conditions invalid, the money is automatically deducted each time subscription. Measures used to prevent or restrict access to our services to help you were for... E-Mail [ email protected ] E-mails are answered week days between 10.00 - 16.00 a technical error the essential! Sign, it will not be charged further until it is reactivated or a new is! Measures, remove stored content, or exclude a user on Rentola and receive instant... Why oh why did n't i read the reviews use Rentola and that it is a FRAUD & # ;... Time and is automatically renewed at the top, enter the area you want rent. Dollar empire on ways to deliver excellent customer service department was very helpful and accommodating my...
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