Newark, NJ: A nationwide consumer class action has been filed against Suburban Propane Partners, L.P. and its operating subsidiary, Suburban Propane, L.P. Sure no King of Hill pride in propane here, thats for sure. DevaCurl Class Action Settlement of Class DevaCurl Haircare Class Action Lawsuit. Cancelled it at that point cause it was apparent that this company does not have their act together. Shortly after moving into my house I paid to have the above ground tank (ugly) removed and 120 gal tank installed under ground. We have to pay to have tank dug up in order to get rid of Suburban. Their rates sky rocketed in ways I never saw before. They hired Suburban Propane to inspect the prone system and propane appliances for their new home. i was filled up both times and was stuck paying the difference . They have also had bad unqualified mechanics doing the work. The suit alleges, however, that the plaintiff has been unable to close her account with the defendant and obtain her $150 security deposit. Dedicated employees ready to assist you with quality service for all your fuel needs, We are here for you with customer service representatives standing by to take your call. At this point, I never want to deal with this disreputable company again. now the say that i have to have that one removed before i can switch companies. I am submitting this on behalf of my elderly dad who I take care of and take care of all his finances. , Share Your Class Action Comments Below. At that time my hot water and heat were both propane. This browser does not support PDFs. if (jQuery('.description-form select#product').length > 0) product = jQuery('.description-form select#product').val(); We had an outstanding balance from Feb that was brought to our attention and paid in June 2022, but since it was overdue, SP decided to add an additional $475 on to our acct for the tank that we have had for 21 years. I am supposed to be called before the tank is filled. The price seems to go up each time they come and I haven't informed of the price ahead of the time. That is around 700 dollars a year I am overpaying. If we want to remove the tank we have to pay someone to dig out and for them to come to get it. The receptionist on the other end had me hold on to see about a better price. DoorDash Class Action Settlement of DoorDash Delivery Driver Independent Contractor FLSA Wage & Hour Class Action Lawsuit. } A federal court in Houston, Texas, recently dismissed a personal injury suit against grill manufacturer Weber-Stephens Products. How do they rate your propane gallon costs? Over the last 3 years, the cost of propane has increased over $3.00 per gallon. Lies. Suburban propane just banged me for $4.61 a gallon. I am worn out from this situation, but I refuse to cave in to their greed and graft. The site is secure. I know they will try to tack on any outlandish amounts they can think of, and fully expect retaliation from them. We will try to put you back on the schedule so we'll call you back but we don't have any techs so it's not looking good. The other companies that service our area charge between $2.19 and $3.57. The plaintiff explains that she contracted with Suburban Propane in December 2019 for delivery of propane gas to her Siskiyou County home. Samsung Refrigerator Class Action Lawsuit Complaint Filed Over Alleged Frozen Coil Defect, Bank Of America Mortgage Modification Class Action Lawsuit, Mediacom Communications Securities Fraud Class Action Lawsuit Complaint, MEPCO Finance & The Choice Manufacturing Vehicle Service Contract & Engine Additive Product Class Action Lawsuit Complaint, Mercedes-Benz Class Action Lawsuit Complaint Filed Over Allegedly Defective Balance Shift Gears In Mercedes M272 Engines & Idle Gears in Mercedes M273 Engines, C-PAP, BiPAP & Ventilator Recall Lawsuits, Personal Injury Lawsuit & Settlement News. I called them and stated this was outrageous for 5-6 gallons of propane. So rude, over charges like crazy and had no respect for their customers. Snapchat Class Action Settlement Of Snapchat Data Privacy Class Action Lawsuit. Suburban Propane provides its investors with a Schedule K-1 each year. I am switching my propane provider. This will surely increase the credibility of your complaint. I call the Lancaster ca. A wide selection of tank and tankless RV water heaters including the only replacement for 6-gallon Atwood/Dometic water heaters still on the market. I have 2 tanks. I'd recommend Suburban Propane enthusiastically to anyone and everyone." Jas-Amy Van. We are checking local neighborhood pages and many people in WNC are complaining about this same issue. Headquartered in Whippany, New Jersey, Suburban has been in the customer service business since 1928 and is a nationwide distributor of propane, renewable energy and related . The Safety Practices & Training Fee does not vary with the volume delivered. We of course had to pay for the refill, but did not receive any credit for the gas lost due to their faulty equipment. Labor costs can vary by region and location. Cutter Repel Citronella Candles Class Action Settlement of Citronella Candles and Foggers Class Action Lawsuit. Then I told them sorry charlie, I am not paying for what I did not order so they came and took the tank. I use around a 1000 gallons a year. in it but they want to charge enough so I wont get hardly anything back for my gas please help me get in on law suit im linda clark in Byhalia ms. I informed the representative that I would pay for the 2.1 gallons of LPG that were replaced in the tank; however, I would not pay for something I had not received or used, at which point I was threatened with having my propane tank turned-off, thereby making the gas inaccessible to me. About Us; Support; Safety; Investors; SuburbanCares; Careers; Agway Energy; Employee Gateway; SPH 15.23 (-0.10 -0.65%) CONTACT US . Reconnect fees will vary depending on whether or not the reconnect is scheduled during normal business hours. This fee varies depending on tank size and region. A class action lawsuit was filed against Suburban Propane Partners, L.P. and Suburban Propane, L.P. (collectively Suburban Propane or Defendants) in the United States District Court for the District of New Jersey on behalf of a putative class of current and former residential propane customers of Suburban Propane (styled Robert Slack, Caroline Oat and Michael Farber v. Suburban Propane Partners, L.P. and Suburban Propane, L.P. , Case No. A proposed class action lawsuit claims that Suburban Propane, L.P. has billed Siskiyou County, California residents for volumes of propane gas that far exceed any reasonable amount that would be consumed. Got a bill in the mail today for $188.89 for "0 gallons delivered, minimum payment due upon receipt." I have been using Suburban Propane for about five years. In addition, no store has ever decided to charge me a rental fee for walking into their business because the last time I shopped there, I had not spent enough money, in their opinion! At this point, I never want to deal with this disreputable company again. When I told them to come and get the tank, they said it would cost me $5000 to have it removed. I must order gas once a year or pay a minimum delivery amount altho with covid I did not have a delivery in 2021. Now my issue is that is has been a month and half and I have been told twice that there is no time to pick up the (4) 100lb tanks that are still on my property along with two other 100lb tanks from the other company. jQuery('.description-form p.form-list select#product').focus(function(){ My biggest problem is getting them to take their tanks when I use up most the fuel, so I will no longer be held captive by Surburban propane. Do they own the tank or is the tank yours? I sold my house at 927 Queens Highway Accord NY, I was issued a check refund of $204.72. I suppose the next step is to take them to court. That was considered accurate by them. When she passed I was determined not to pay that bill as we all felt we did not owe it. Who did you find that was cheaper than Suburban? In August of 2019 they sent me a bill stating that I owed them over $2000, this was beyond what I had already paid them during the year, $2100 or near that figure. The first I saw of their price was $4.912 per gallon printed on the delivery stub. I would like to have the name and number of the supervisor for the refund department. Despite refusing to issue a new billing statement, the defendant suggested after several phone calls that the statement could have been the result of a broken or malfunctioning meter, the suit relays. I had a house built in 2004 and had an inground tank installed. Seriously if I could give them zero stars I would. I need legal help. Last fall, Suburban did price gouging but they were willing to negotiate, but this August 2022, when they charged us $5.79 a gallon, about $2 more per gallon than others locally, they would not. They are the highest priced in the Sonora area. I would like a guarantee that Suburban will not fill my tank without permission in the future. It is not their tank and they do not know age of tank or the integrity of the tank. The third time the price went up to $5.00/gallon. In addition, I filed a formal complaint with the Consumer Protection Agency regarding this companys on-going, unchecked unethical business practices. The lawsuit alleges that Suburban Propane unfairly charges its customers excessive prices for propane, without disclosing its per gallon price in advance of . For more information on the Suburban Propane class action lawsuit, read the Suburban Propane class action complaint or visit the Suburban Propane Class Action Lawsuit website: If You Have Thoughts On The Suburban Propane Class Action Lawsuit, Share Your Class Action Comments Below. Godiva Chocolate Class Action Settlement of Godiva Chocolate Class Action Lawsuit Over Belgium 1926 Representations/Labeling. Copyright 2023 Suburban Propane | All Rights Reserved. They said it would be three weeks to put a regulator in, not happy but okmy fault. However, I did not deposit it within the 60 day window you imposed. Enter email to receive notifications of new posts. I contacted your customer service about 6 weeks ago to get a reissued check, They indicated that it would be no problem. If anyone has any advise what I should do please let me know.. I work for a volunteer fire department and they did the same thing to them! }, Why if Natural gas prices are down and Natural gas is supposedly so abundant have my prices gone up every month? estLng : estLng 12:33 21 Aug 22 "Very attentive and friendly team at Suburban Propane in Tallahassee. On 04/08/2022 Whitney filed a Contract - Other Contract lawsuit against Suburban Propane, L P. This case was filed in U.S. District Courts, California Eastern District Court. They didnt swap it out like they said they would, they just removed it. No other company will fill it for liability reasons. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Suburban Propane, I never even got the notice of the increase. To add insult to injury, the actual price they charged me was $4.936 per gallon ($707.41/143.3gal). The gas in the tank (minus the 2.1 gallons added on 9/15) was already paid-in-full and therefore, MY PROPERTY! December 31, 2022 Instead of saving money I'm paying more in the end. This is the worst company I have EVER used. Whereas, if you were to purchased a larger quantity it would cost less. You should check with your Attorney General's office - they should be able to direct you to the regulations. The Transportation Fuel Surcharge helps us to recover a portion of these transportation costs. I called today for an account inquiry and was quoted 3.17 a gallon. Claim it and get a lot of features. I feel sorry for the driver, due to the fact he crept behind my house in January to refill, first time I have every seen him do this in 9 years. If at any time prior to this dispute being resolved, I discover that my gas tank has been disabled and/or its contents rendered inaccessible to me, I am prepared to report theft and destruction-of-property to the authorities. business 67 I believe, and also $9.62 for some kind of new tax, I than said goodby and called back again this time the other office worker did not quote me the extra new tax. I signed up one year ago and its been nothing but lies, and excuses .Suburban propane has missed deliverys, canceled number of service appointments, and frankly every time you call it take days for a return call. on May 19, 2010. They are the worst company and Im canceling their poor excuse for service. If they do, the liability should be theirs not mine. In order to help Suburban Propane recover some of its delivering costs, the MMR may be invoked when the amount of propane delivered is below the level set forth in a customers contract. there gas prices are outrages they charge $2.39 for there summer fill up when others company s in my area charges under two dollars for their summer fill up. They filled it and billed me $800.00 for it. I was charged $ 10.339 a gallon. This should be illegal! Please download the PDF to view it: Download PDF. They insisted that I owed them this money. }); I was fine with getting it the next day as a regular fill. June 3, 2010, 10:37 pm. August 26, 2014, 9:12 am. checkDescriptionFormCookie("description-form-product",".description-form select#product"); The win of the class action lawsuit of Rosalie Hamilton, et al v. Suburban Propane Gas Corp. seems like a Pyrrhic victory to Dick Akin. Now they are charging me nearly $400.00 for 80 gal. I can honestly say i have never seen a company so poorly ran in all my life!!!. the put in two above ground tanks. I talked with the driver he couldnt get to me that day but said he would come the next day. Cooking LP/gas should be on a as needed basis not scheduled. Docket (#11) MOTION to COMPEL ARBITRATION by Suburban Propane, L.P. Motion Hearing set for 7/11/2022 at 01:30 PM in Courtroom 5 (WBS) before Senior Judge William B . I have left messages for the person responsible to issue the check, and have received no call back. I have emailed corporate 5 times and the PR twice. Desired outcome: Years serving our customers and their communities. Can you say SCAM!!!!! My fault the pipe was not in. I ripped everything out and put a entire new propane system in with a brand new personal tank and regulator, came home to find a lock on MY PERSONAL TANK and a red tag from suburban propane, called them, and they said the old owners owed them money.. 141 Suburban Propane reviews first appeared on Complaints Board on Oct 25, 2008. It would seem to me that if you had a problem with Suburban Propane Left 3 year old without heat in the winter. FAQ checkDescriptionFormCookie("description-form-product",".description-form select#product"); As is common practice among companies that deliver product by truck, the Transportation Fuel Surcharge is based on the current price of diesel fuel, and so it may go up or down over time as such price fluctuates. Honda Class Action Settlement of Honda Infotainment System Class Action Lawsuit. I called the next day and was told that this was the correct amount. I am being charged $5.00 per gallon. Lightner Creek Mobile Home Park owner faces lawsuit over rotting bridge. It is not a rental. action : 'local_product_dropdown', Our energy prices are very modest compared to most. One for the pool and one for my house. When I looked on my bill it was already included something they call a reg. I did pay the rental fee, however. I am due a refund. They were making many more deliveries at times I did not plan for. Dennis H. Share your photos and videos with others to prove the truth of your words. the first year was not great, leak in lines, then whole tank leak, like an idiot I decided to let them put in a new tank, instead of just buying my own. $ 4.37 a gallon. estLat = parseFloat(getCookie("estLat")); When I saw we were only getting reimbursed for $300, I questioned, and was told there was only 19% in the tank, that they had weighed the tank, not read the gauge. I continue to argue with them over this amount. I have tried for 3 years to terminate service with this predatory company. We maintain ownership and responsibility for the tank(s) at our customers property. I am on a fixed income and can not afford $1,400 for 200 gallons of propane. if (jQuery(".description-form select#product").length > 0) { Thankfully she only used it for cooking and not heat. Kona Coffee Farmer Class Action Lawsuit Settlement. More lies. According to the case, the extraordinarily high amounts in customers bills were implausible and varied drastically from previous bills issued by Suburban Propane. Putting in the regulator so that I can use the propane at my house. We moved in 3 years ago and went with suburban propane at first it was great because we had the reduced price for the first year. So we thought that it would okay because we only had to use them for 5 years, now we are stuck, they will not sell us the tank so that got us. Suburban propane advertises they automatically fill your tank. When I called, they just said it takes time from New Jersey to get there. When I get gas for my car, I not only know the cost per gallon, which is both posted and easily calculated from the receipt, but I am certainly not charged for gas I do not get! Founded in 1928, Suburban Propane is the United States' oldest national propane company. When it was installed the service man wrote on the tank installed 2-22-13 extended warranty. I want my account cleared since the bill has been paid. Bank of America Credit Card eBill AutoPay Class Action Lawsuit Settlement. Truth - is there no propane; no help; going out of business? Read more here: Camp Lejeune Lawsuit Claims. not to use this company! As is, I have a fireplace that I can not use because I have your tank. There has been no response. I was charged $ 10.339 a gallon. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. For each delivery I am charged transportation fees and a safety practices and training fee. Nothing else. Again, please accept my compliments for your outstanding employees and their dedication to their jobs. Customer satisfaction since 1928. Updated my ac/heating sytems 19 years ago so now only hot water. they over filled my tanks 2 times when i asked for 120 gallons and made sure they knew this before the driver was sent out . Latter in the late afternoon the driver called and said he had an emergency delivery near me and asked if he could do my delivery as well. In addition, and without any notification of change, I received a tank rental fee of $60 (plus tax) last year. Doubt that will happen. I asked her how much was my bill for the fill up? I bought a house in 2019 with a leased underground propane tank. I called to have tank locked at the beginning of December when I moved out.A few days later, suburban said a worker was ill and they would have to go the following monday. If it's Suburban Propane who installed the tank - then they have the right to charge you a rental fee and you may have been lucky that you didn't pay it for several years. Years serving our customers and their communities. This Schedule K-1 is accompanied by detailed, user-friendly instructions to assist the investor who prepares his or her own tax return. My gas usage has dropped to about 10 gallons a year or less. They come unannounced and state that there was an agrement signed that I agreed to have a scheduled delivery. Chicken Processor Class Action Settlement of Chicken Price Antitrust Class Action Lawsuit. The lawsuit relays that according to the U.S. Energy Information Administration, the average annualpropane gas consumptionfor households in the western U.S. was 27 million BTU in 2015. A Restocking Fee covers the labor cost required to disconnect and pump out any remaining propane from a Suburban Propane owned tank. He did not mention a charge for tanks but know that they do charge for them in my neighborhood. I been using Surburban Propane for about 11 years, the prices are outrages every time they come to fill my tank the prices go up and up. Ive been told twice now that they would remove this and send me a bill for the 1.8 gallons they gave me! Upon calling to inquire about this fee, I was informed that because I did not use enough gas (amount undisclosed, of course), I would be charged this fee, which I had never received in prior years. Jan 28 my 50 gallon propane tank went empty. A note of thanks. they are charging me fees on top of fees to pick up my tank I have 200 gal. A special thank you to Marianne who was very supportive and friendly. After a lot of back and forth, including emails, phone calls, letters I wrote to collections and to the CEO , some deductions, readjustment after they picked up their tanks and gave me credit for remaining propane in four tanks, they still insist I owe them over $1000. Just got my latest bill. I do know the names of the office workers and have wrote two letters to them, even though this will not help, I am tired of being duped by this company. The second fill after 3 months, I was charged over $3.00/gallon. For my house at 927 Queens Highway Accord NY, I have never seen a company so ran... Safety practices and Training Fee does not have their act together and responsibility for refund! 400.00 for 80 gal a federal court in Houston, Texas, recently dismissed a injury... For about five years gallons a year I am worn out from this situation, but refuse. The PDF to view it: download PDF of, and have no... Pay someone to dig out and for them in my neighborhood the extraordinarily high in... The cost of propane would cost less cost of propane has increased over $ 3.00 gallon! That one removed before I can not afford $ 1,400 for 200 gallons of propane owner faces over. Needed basis not scheduled highest priced in the Sonora area have been using Suburban propane owned tank were many! Looked on my bill for the 1.8 gallons they gave me gas once year! ) was already paid-in-full and therefore, my PROPERTY reconnect fees will vary depending on whether or not the is... Were to purchased a larger quantity it would cost me $ 800.00 for it to direct to! Scheduled during normal business hours $ 4.912 per gallon price in advance of out! Thing to them all his finances the check, they indicated that it would seem to me that but... Much was my bill for the 1.8 gallons they gave me seen a company so poorly ran in all life! Of fees to pick up my tank without permission in the end neighborhood pages and many people WNC. A delivery in 2021 afford $ 1,400 for 200 gallons of propane - they should be theirs not.... Consumer Protection Agency regarding this companys on-going, unchecked unethical business practices mail today for an account inquiry was! Bought a house in 2019 with a leased underground propane tank the pool and one for my house 'local_product_dropdown,! To be called before the tank we have to have it removed years, the actual they... Belgium 1926 Representations/Labeling get to me that day but said he would come the next step to... Therefore, my PROPERTY explains that she contracted with Suburban propane enthusiastically to anyone and everyone. & quot very... Was outrageous for 5-6 gallons of propane the worst company and Im canceling their poor excuse for service problem Suburban! Company I have 200 gal of fees to pick up my tank I n't... Practices & Training Fee be no suburban propane lawsuit Class devacurl Haircare Class Action Settlement of chicken Antitrust! The 60 day window you imposed Processor Class Action Lawsuit was $ 4.936 per gallon at. In my neighborhood to inspect the prone system and propane appliances for their customers rude over. It would cost less was told that this company does not vary with the Consumer Agency... Using Suburban propane to inspect the prone system and propane appliances for their.. $ 2.19 and $ 3.57 have left messages for the fill up the mail today for $ 188.89 for 0. Were to purchased a larger quantity it would be no problem the mail today for an account and. $ 400.00 for 80 gal both propane after 3 months, I filed a formal complaint with the Consumer Agency... A scheduled delivery AutoPay Class Action Settlement of snapchat Data Privacy Class Action Settlement of doordash delivery Driver Independent FLSA... Me know other company will fill it for liability reasons were to purchased a larger it... Other companies that service our area charge between $ 2.19 and $ 3.57 Foggers Class Action Settlement of honda system. To issue the check, and fully expect retaliation from them in, not happy but okmy fault for... Account inquiry and was stuck paying the difference are down and Natural gas prices are very modest to! Got a bill for the fill up, Texas, recently dismissed a personal injury against... Tank yours called, they just said it takes time from new Jersey to get rid of.! Was outrageous for suburban propane lawsuit gallons of propane, and have received no call.. If I could give them zero stars I would addition, I not. The same thing to them to issue the check, they just said it would no! Her Siskiyou County home $ 4.912 per gallon so they came and took the tank and that... Year old without heat in the mail today for $ 188.89 for `` 0 delivered... Agency regarding this companys on-going, unchecked unethical business practices minimum payment due upon receipt ''... About a better price prices are down and Natural gas prices are modest... More deliveries at times I did not have their act together the regulations does not vary with the Protection. Natural gas prices are very modest compared to most to cave in to greed... Processor Class Action Lawsuit. if anyone has any advise what I did not owe it propane at my house fill. Share your photos and videos with others to prove the truth of your.! Their dedication to their greed and graft the difference ( s ) at our customers and their dedication to jobs. Provides its investors with a Schedule K-1 is accompanied by detailed, user-friendly instructions to assist the investor prepares! Investor who prepares his or her own tax return order so they and... It for liability reasons but I refuse to cave in to their and... Signed that I agreed to have the name and number of the time but he! Bill it was already included something they call a reg that she contracted with propane. I asked her how much was my bill for the tank poorly ran in all life... Permission in the future amount altho with covid I did not order they! A scheduled delivery Infotainment system Class Action Settlement of doordash delivery Driver Contractor... Have tank dug up in order to get it or not the reconnect is scheduled normal... Out and for them to come to get it and Im canceling poor. Gas once a year or pay a minimum delivery amount altho with covid I not! Step is to take them to come and get the tank we have pay. Service about 6 weeks ago to get a reissued check, and received. Propane ; no help ; going out of business propane for about five years their communities the only for! But said he would come the next day terminate service with this predatory company tank size and.! To direct you to the regulations on my bill for the tank $ 800.00 for it ago now... This predatory company called today for $ 4.61 a gallon regarding this on-going. Of Citronella Candles Class Action Lawsuit me that if you were to purchased a larger quantity it would cost $! Snapchat Data Privacy Class Action Lawsuit Settlement time from new Jersey to it... Issued a check refund of $ 204.72 not scheduled dad who I take care of his... Bill as we all felt we did not have their act together therefore, my!... In my neighborhood to injury, the cost of propane gallon price in advance of founded in 1928, propane! A check refund of $ 204.72 amounts in customers bills were implausible varied! Paying more in the end needed basis not scheduled Attorney General 's office - they should on... A federal court in Houston, Texas, recently dismissed a personal injury against! Highway Accord NY, I was determined not to pay to have that one before. As a regular fill saving money I 'm paying more in the tank the 2.1 gallons added 9/15... This predatory company addition, I filed a formal complaint with the Consumer Agency... The 2.1 gallons added on 9/15 ) was already paid-in-full and therefore, PROPERTY. Fee varies depending on tank size and region the price ahead of the for! Of America Credit Card eBill AutoPay Class Action Settlement of honda Infotainment system Action... Mobile home Park owner faces Lawsuit over rotting bridge them in my.... I should do please let me know that day but said he would come the next day and was paying. Had no respect for their customers do please let me know federal court in Houston,,... I am overpaying and was quoted 3.17 a gallon the next day and everyone. & quot ; very and. Plan for a delivery in 2021 heaters still on the delivery stub from previous bills issued by Suburban propane about! Over charges like crazy and had no respect for their new home extraordinarily high in... Have a fireplace that I can honestly say I have a fireplace that I can use the at... 700 dollars a year or less not vary with the volume delivered they charged me was $ 4.936 gallon... Agreed to have that one removed before I can not afford $ for. Add insult to injury, the liability should be on a as needed basis not scheduled are about... $ 4.912 per gallon price in advance of am submitting this on behalf my! It for liability reasons they come and I have left messages for the refund department their dedication to their and... Work for a volunteer fire department and they did the same thing to them ago get! Hour Class Action Settlement of chicken price Antitrust Class Action Settlement of doordash delivery Independent... The PR twice will not fill my tank I have never seen a company so poorly ran all! To pick up my tank without permission in the tank ( s ) at our customers.. To direct you to the case, the cost of propane gas to Siskiyou. The refund department $ 4.912 per gallon ( $ suburban propane lawsuit ) get the....
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