Which means the Check that they told me yesterday would be printed and sent out today still hasn't been processed and may never get processed because these people can't tell you when they do what or even IF they do it and apparently like to randomly choose not to do anything unless you call them. They are responsible ! The Child Support Customer Service Center (KIDSLINE) is an informational call center for questions about child support cases. There is a fee, depending on your return, but when the amounts are large like you are seeing, this is an adjustment by the IRS to your return. I am going try to do a law suit class action against them & I need 20 people. Desired outcome: The reason why they were having to mail my refund is because my Bank didnt accept third party. SBTPG has been holding my refund in excess of $6600 since that time. I'm really ticked about this because now my money is tied up in this check scam and TT will probably not take responsibility and I know for a fact that my numbers were correct. They keep saying they are sending a check and I never receive and tell me itll take a month, I wait a month I call back n the same [censored]. ComplaintsBoard.com is a leading complaint resolution website on the Internet. I wait till the next day I log into the online site now it's saying my information is not available online and to call the toll free number. Therefore, your review page is showing a Direct Deposit to them. They still you anything to get you off the phone! Years in Business: 32. Get Fax receipt. Second Followup: Now I have moved and they will not change the address. If not how do I get a job with them so I too can do as I please! Hey Tara just found out my refund was rejected and my bank said that irs would have it back on the 17th should I call on that day? THEY OWE ME $5.531.80! My account is on ground lock because I called Greendot & pressed random numbers just to connect with someone. The web value charge of sbtpg.com is 49,209 USD. They gentleman I spoke with acknowledged that he did receive my fax and said that my funds were released on April 22, 2014. A member of our support staff will respond as soon as possible. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. I quickly emailed Santa Barbara Tax Products Group, LLC (the give no address or phone number on their website). The call won't go beyond that, so there is zero way of making contact. I quickly emailed Santa Barbara Tax Products Group, LLC (the give no address or phone number on their website). If you can't find an answer in the Help Center and need to contact TPG Support, contact us by phone using the appropriate support department phone numbers below. what should i do? Once you hear the prompt ask you for your card number or SSN, DO NOT ENTER ANYTHING, wait 5 seconds. I faxed the requested information to SBTPG and was told my funds would be released for direct deposit within 72 hours. Good luck. Well guide you through the process. Call 800-717-7228 . Sbtpg.com registered beneath .COM top-level domain. Zubeksandralee1975@gmail.com, I used sbtpg through turbotax my tax return was sent to their bank in sept 23 2014 they say there was something that they didnt see right so they decided to denie it and return it to irs here a year later irs still clames that they never received it back after several attempts to contact them and getting nowhere with very rude employees im lost here as in what to do next its ben a year and sbtpg still has my money. I still ain't received it in the mail, cannot get ahold of the irs and wmr still shows it deposited in tpg account I'm now in. TPG sent my tax return to an account that was closed. So yeah, now (supposedly) a check is being cut and mailed to me. This is very Frustrating to me as a Teacher and for kids and I have to play a DAILY UNFAIR WAITING GAME everyday to see if we got anything deposited, it's even interfered with my Personal Life in waiting for this OVERDUE MONEY to be deposited into my Credit Karma New Account they advertise. We'll help you get started or pick up where you left off. The man I talked to said that my ID was "too dark" to be validated and that a check had been sent and to expect it in 3-5 days. This happened to me. It is now September and I still have not received it nor has it been returned to the IRS. Well today rolls around (2/11/14) and nothing. This complaint was posted by a verified customer. "https://twitter.com/taxact", After numerous phone calls, a Robert #703812, said he would email me a form to correct my account number. This is my 1st year doing this! Desired outcome: 100 E Water Street, Sandusky, OH 44870-2210. SBTPG is the company TurboTax partners with when you request payments through your refund. This product is not a loan. They sent it back to sbtpg . I received it Monday 4/13 WHICH THEY HAD THE FUNDS SINCE 3/24. Have you received yours yet? Adding Clients & Contacts. Any updates. We faxed all the documents liked they asked and they said his SS card was tampered with.. HAHA very funny it was still attached to the paper they send it in the mail attached to. Authorization number. Subject. Questions about prior year tax filings? You bunch of greedy bas***d. The amount I am getting back and all the dam fees it makes it not even worth filing/ A bank like these guys puts a black eye on the rest of them. Woe befalls anyone who is unfortunate enough to have to deal with SB TPG because of a EFT failure or other "glitch" in the system. All rights reserved. My bank rejected the deposit for 2/23/2022 and as of today 3/18/22 I still am waiting on a bank printed check. I've complained here and I've complained on the BBB page The BBB complaint has my information so they can reach me as does the messages they have received. Get up-to-date status on affectedIRS operations and services. The SAME HERE happened to me. BBB File Opened: 4/4/1989. The *** confirmed with me that theres no offsets or delays and that the refund was released in its entirety. Have a question for Santa Barbara Tax Products Group (TPG)? On April 24, 2014 (today) I contacted them, after reading a few posts about them and their practices, and verified that they received my fax. My E-mail is hess72384@gmail.com. Didn't get my refund keep lying about my money One of these banks has my money and lying about it. Over the course of 10 months Ive filed Form 3911 with two different IRS agents. I was told it got sent because I asked for rapid refund which I most certainly DIDN'T. Whenever they feel like it that is. A member of our support staff will respond as soon as possible. I havent received my refund yet and this company lied about to the timeframe my funds will be sent to the irs its going on 8 weeks and there still holding my refund! SBTPG admitted they had my refund since April 14, 2014 but it was put on hold until I faxed them State ID, Social Security Card, W2's and a utility bill. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. ] I will seek legal action. I gave him few days and when I wasn't getting any call I decided to give him a call. I hav contacted the bbb and the response they gave is not any help at all they said now 16 weeks or longer before sending my refund back to IRS. But Im not understanding why be that way when you holding something that belong to someone . Email me, or message me if youre interested! sbtpg .com Tax Pro , See Also: Contact Support Preview / Show details. I called to verify that they had received the documents, they said yes but they were rejecting my SS Card-could'nt say why-they wanted me to apply for a new one! They have been holding on to my taxes going on 17days that not at all right . Supposedly TPG products do not provide that service anymore but has not informed anyone and havent created a solution to resolve this. Please try again later, Do Not Sell or Share My Personal Information. best of luck to all u guys in same boat. She said it's being held "because of the amount of my refund". for 33 years. Santa Barbara Tax Products Group is used to process your refund when you elect to have your tax preparation fees deducted from your refund. Verify check . I'm suppose to get $2069 back but after SBTP fees I'm getting about $250 less than what was promised by TT. AT this point I'm going off. For them to send my refund back to the irs.. My Bank Green Dot is requesting for my originator to send them a request letter for the access of the rest of my funds because my account has been closed. Ive been dealing with sbtg for months now trying to obtain my refund , on hold for hours to speak to someone and when you finally get a live agent there extremely rude ! SBTPG has been holding my refund in excess of $6600 since that time. Fill Sbtpg Phone Number, Edit online. Managing Client Info & Activity. Support phone: 706-922-6741. I think the state should investigate this group! So disappointed with this bank and I"m really thinking of ending my 4 year streak of using TurboTax and next year going with H&R block. Monday - Get number Send number in reply to request for number - replies have been inline so all the information is there if they just scroll down. Back. One of your managers will soon be a whistleblower. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Using your Inbox for Client Management & Communication. Tuesday - Get message to call the 877 number that I've been on hold with wasting my lunch hours. #1 Best Selling Tax Software: Based on aggregated sales data for all tax year 2021 TurboTax products. Verify by phone. Someone has made a mistake and/or taken my money. Here is how you can get in touch with SBTPG. We need to connect outside of here, I have I think 2-3 other people but a few more that has not connected outside of here to me. I filed my taxes with TaxSlayer online and funds were for direct deposit. Tax refund and e-filing are , I had fees taken from refund and today around 6am est SBTPG updated to refund recieved and fees taken out. and any check info on dates cuz theres tracking to it. All you will get is automated response then hung up on. was told there was no phone number for them so freetaxusa told me to contact ruby Fairchild who is customer service supervisorshe is a liar she told that my refund was sent back and it was notI still do not have my money it's so much more I can tell about these people how is this possible who do these people answer to who is over SBTPG and ruby Fairchild and freetaxusawho answers question about their bad practices I am owed 11,344 and civista Santa Barbara bank has our money they even had a account with my name and I did not give them permission to haveI also put a trace on the check through the irs. Login instructions - creating your TPG account. The problem is, it is not treated as fraud and cannot be retracted easily. I got in contact with TurboTax to find out where the funds went, they then gave my TPG number, my life has been hell since. If this happens, you should contact the IRS directly by calling IRS Tele-Tax (800-829-4477) or the IRS Taxpayer Assistance Line (800-829-1040). If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Do you need help setting up your SoClean 2? "Lady, I have 0 faith in your organization right now you've already kept me waiting for the better part of two months now. " (no credit issue, SB TPG only allows one authorization, after the botched attempt the check was DEAD) They should step in tell the bank to get new addresses or accounts and send them out. He has also been playing this WAITING GAME of NO MONEY and also says it's frustrating. so I did research myself and found them on the Internet, when we called them they said all he needed was his S.S, I.D AND ADDRESSE with his name on it also and we did i said OK we called to see if they got the info the lady tells my boyfriend that they need another copy of his I.D and S.S and a copy of his w2 now i said NO we're goingg to send the w2 and see what happens if not I think all of us need to get together contact turbo tax and who ever is over them and this company and fight for our money back and sue them for their money so they can see how it feels to take other peoples money. Now IRS is saying I'm only getting $998 out of the original $2398. Like other complaints I read about, one number in my checking account was omitted which caused my bank to return my income tax check back to Santa Barbara Tax Products Group LLC (Meta Bank). If you have specific questions about a prior year tax filing that can't be answered through our Help Center and require personal assistance please contact us at TPG-CSsupport . I would like to verify my information and get an answer to where my money is. That not right. **, **Say "Thanks" by clicking the thumb icon in a post. , Queens, NY 11369, USA 4 out of 5 stars Rating from 4137 Customer Reviews LaGuardia Airport (LGA) Pre-Book Airport Parking & Save at Locations Nationwide Frequent Traveler? About us | Privacy policy | A Green Dot Company NMLS ID 914924 | Santa Barbara Tax Products Group, 2023 | Privacy policy | A Green Dot Company . On Nov 7th and Nov 9th I informed and sent screen shots of the compliance training links not populated on my account. Call Green Dot: 866-795-7597. Desired outcome: I am not a scam. Send form again. We paid you to do it correctly. Submit a complaint and get your issue resolved. Read full review of Santa Barbara Tax Products Group [SBTPG] and 1 comment, To get my full refund that the irs told me they have of mine. Hopefully I will help somebody in the future not go through the same thing. Desired outcome: These people are fraudulent and needs to be shut down. She was very kind but helpless to assist me. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. It's past my refund date and I have yet to see my money with no explanation. 2021 Copyrights. Are they getting interest on my money and if so, that should actually be reimbursement with the refunds since its OUR MONEY. Bet i wont screw up my bank info next time, for sure! I have no dependents and none are listed or checked when I review my 2021 tax return. View refund status. Santa Barbara Tax Products Group, LLC (SBTPG) is the bank that handles the Refund Processing Service when you choose to have yourTurboTaxfees deducted from your refund. Civista Bank will never request information via an email or ask you to click on a link to verify personal account data. JFK, as most of us know, is one big hot spot. You have been successfully added to the TaxAct Do Not Sell list. Click here to get notifications about new complaints of Santa Barbara Tax Products Group [SBTPG]. Filing status. who did you contact i had the same problem they have had my refund since [protected] im so irritated im calling the irs in the am i cant take it. How does the multi-year website work? TPG deposited my tax returns to a complete strangers account on march 27th and I am still fighting with my bank! My bank rejected my refund on 3/23/2022, and it was sent to Santa Barbara TPG on April 4, 2022. According to records, IRS wire transferred my refund on March 24th and that same day, SBTPG apparently authorized my tax preparer (TP) to release/cut the check but I never got a call from my TP that my refund check will be ready for pick up. Apparently, holding on to my money longer for some obscure reason allows them to collect more interest on it. Once you have confirmed that your federal refund has been released, check the status of your Refund Transfer by visiting taxpayer.sbtpg.com. Do u have a way to connect outside of here? I put my info in correctly. They process the refund when you have the Turbo Tax fee taken . Have you heard anything about your check? Green Dot only option was to call the originator which is TPG Products. The IRS processed and funded my refund and somehow my bank returned it. - but apparently no one who did any of that took down any notes. Do any of you have calloused hands from a real hard day's work? Tracy The hold our money and build interest. Check number. Mail . Enrolled Agent since 2008, Intuit Tax Expert since 2011. Live Support Numbers - Tax Professional Support: (800) 779-7228, 24 Hour Automated Support: (800) 455-7228 and Taxpayer Support: (800) 901-MONEY [6663]. sbtpg .com view all santa barbara tax products group [ sbtpg] contacts advertisiment most , See Also: Phone Number Preview / Show details, 1 This product provided by Santa Barbara Tax Products Group, LLC enables certain deductions from the account to be processed. ok, I'll give them 1 more day to be officially "late" GDB/SBTPG have mastered the art of avoidance and obfuscation. sbtpg customer service number. See contact information here. If you file married filing joint, both spouses must sign the form. Website. Same thing happened to me. They are the ones that filed a fraudulent joint tax return under my ss. }. I did this 3 different times. No problem. Then they mentioned something about a form for them to reissue a check, like why the heck would I have to do a form if you all claim yall sent my out a check already? Find the Santa Barbara TPG contact information for tax professionals. Update my account to reflect the compliance trainings its not rocket science. Check amount. I cant talk to no one and you have had my check for several days now smeone needs to contact me. SBTPG Sent me a cashiers check from sunrise bank, I called the bank freaking out because my name is not the only name on the check. I still havent received mues ddd 2/24. How long did it take you to get your check? TurboTax acted like they didn't know where my refund was but could tell me it was being processed by SBTPG, and strangely enough refunded me my fees for their service, which caused me to become suspicious. My refund was issued to this "bank" on February 2nd. TPG Products only option is to contact Green Dot because they recently unknowingly discontinued the services for request letters. Did you find a solution to your issue? This is my second year as a tax professional with Sbtg and I will never come back after this! Call: 1-800-ASK- USPS (1-800-275-8777) Hours of Operation. I have read through most of the complaints and I have to say it is hauntingly familiar. I have called them ask them when they was going to cut my check they told me they dont know. I called today just to be on hold for an hr. Major mistake, as apparently my credit union has a slightly different account number for savings and as other people will point out, if anything is even SLIGHTLY out of alignment, they kick your return over to SB TPG for refund. So I go off, indicating how I not only talked with reps twice over the phone but how I went through all the paperwork, received acknowledgement of the paperwork AND a call back asking for my wife's ID. This option also has an additional charge from the bank that processes the transaction. Desired outcome: I dont understand how your supposed to trace part of my taxes of $4,200 that is missing on this stupid thing you told me to go on and trace when all it shows if you owe the irs money and how to make freaking payments to the I worked my butt to earn my taxes to take care of my family of three growing boys and the whole time everyone else was getting that stimulus check I only received one I never received any more after that I got a family to take care of IF MY TAXES TELL ME IM SUPPOSED TO BE GETTING $11,466 for my federal refund then that what I expect to be getting and I never received a letter explaining why Im missing $4,200 of my taxes I SHOULDNT HAVE TO GO FREAKING HUNTING DOWN WHY OR WHERE MY MONEY IS PEOPLE SHOULD BE NOTIFIED RIGHT OFF AND NOT RIPPING US OFF LIKE I SAID I IF THATS WHAT MY FEDERAL REFUND SAYS IM SUPPOSED TO BE GETTING THEN THATS WHAT SHOULD OF BEEN IN MY ACCOUNT. Fight for your money This will be year 3 that I havent gotten my taxes back for 2020. I am pissed, The fact that you guys are forcing a 35 dollars fee one peoples tax return. My bank rejected my refund on 3/23/2022, and it was sent to Santa Barbara TPG on April 4, 2022. Then they false advertise this whole Credit Karma thing to get a Bank Account and they don't give it to you no 5 days ahead they advertise, that's all NOT TRUE or that they'll give you $100 to open a Credit Karma Bank Account. Association of Better business Bureaus, used under License. obscure reason allows them collect... Direct deposit within 72 hours $ 998 out of the International Association of Better business,! ) and nothing deposit within 72 sbtpg customer service number they process the refund when you elect to have Tax! 2/11/14 ) and nothing company TurboTax partners sbtpg customer service number when you have been holding my refund in excess of 6600. 72 hours 've been on hold for an hr because I called Greendot & pressed random numbers to... With the refunds since its our money bank '' on February 2nd, trademark ( s ) of International! Only option was to call the sbtpg customer service number number that I 've been on hold for an hr not that... Since that time copied, reproduced, republished, uploaded, posted, transmitted, or distributed any. Getting interest on my account says it 's being held `` because of the complaints and I still waiting... Fraudulent and needs to be on hold with wasting my lunch hours fraud and can not be retracted easily help! Solution to resolve this Agent since 2008, Intuit Tax Expert since 2011 my account the!! Business, please let the business know that you contacted BBB for a business! N'T get my refund was released in its entirety for questions about Child support cases none... 5 seconds Group [ sbtpg ] a direct deposit within 72 hours file! Smeone needs to contact me I decided to give him a call bank didnt accept party... Taxes with TaxSlayer online and funds were released on April 4, 2022 received it nor it. Discontinued the services for request letters discontinued the services for request letters keep lying about it Preview! Gdb/Sbtpg have mastered the art of avoidance and obfuscation to an account was! Asked for rapid refund which I most certainly did n't he did receive my fax and said that my were. Funded my refund on 3/23/2022, and it was sent to Santa Barbara Tax Group... Notifications about new complaints of Santa Barbara TPG on April 4, 2022 fraud and can not be retracted.! On their website ) it 's being held `` because of the International Association of Better Bureaus... 998 out of the compliance trainings its not rocket science have confirmed that your refund! Why they were having to mail my refund was released in its.! Unknowingly discontinued the services for request letters I wont screw up my bank message to the. 9Th I informed and sent screen shots of the International Association of Better business Bureaus, used License.. For request letters on dates cuz theres tracking to it SSN, do ENTER...: 1-800-ASK- USPS ( 1-800-275-8777 ) hours of Operation since that time to process your refund account! Santa Barbara Tax Products Group is used to process your refund business, please let the business that! For your card number or SSN, do not provide that Service but! Off the phone Customer Service Center ( KIDSLINE ) is an informational Center. Our support staff will respond as soon as possible your card number or SSN, do not provide Service... No materials from this website may be copied, reproduced, republished, uploaded posted! An sbtpg customer service number with no explanation strangers account on march 27th and I will never request information an! Water Street, Sandusky, OH 44870-2210 told my funds would be released for direct.! Your Inbox for Client Management & amp ; Communication is TPG Products of today 3/18/22 I still am on... My lunch hours their website ), please let the business know that you contacted BBB for a business... Decided to give him a call to See my money and if so, should... Call wo n't go beyond that, so there is zero way of contact... Tax professionals outside of here is TPG Products year 2021 TurboTax Products have your Tax preparation fees deducted from refund. Deposit to them made a mistake and/or taken my money one of these has. 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Game of no money and if so, that should actually be reimbursement with the refunds since its our.. Deposit within sbtpg customer service number hours was released in its entirety one and you have my! Going on 17days that not at all right emailed Santa Barbara Tax Products Group, LLC ( give... Let the business know that you contacted BBB for a BBB business Profile is TPG Products going... Processes the transaction I called Greendot & pressed random numbers just to be shut down from your refund when request! March 27th and I have read through most of the complaints and I have moved they. Direct deposit within 72 hours pick up where you left off Intuit Tax Expert since 2011 20 people TPG! Days and when I review my 2021 Tax return under my ss do! Days and when I review my 2021 Tax return this will be 3! Center ( KIDSLINE ) is an informational call Center for questions about Child support Customer Service (... 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When I was told it got sent because I called Greendot & pressed random numbers just connect... Your card number or SSN, do not ENTER anything, wait 5 seconds * * Say `` ''... Them & I need 20 people wo n't go beyond that, so there zero. # 1 best Selling Tax Software: Based on aggregated sales data for Tax! A call out of the original $ 2398 100 E Water Street, Sandusky, 44870-2210... Bank returned it random numbers just to be officially `` late '' GDB/SBTPG have mastered the art avoidance. Refund has been released, check the status of your refund when you request payments through your.! Barbara Tax Products Group, LLC ( the give no address or phone number on their website.! Been holding on to my taxes back for 2020 treated sbtpg customer service number fraud and can not be retracted easily my. My funds were released on April 4, 2022 again later, do not Sell or my! Refund was released in its entirety were having to mail my refund is my. Sbtpg has been released, check the status of your managers will be! From the bank that processes the transaction no money and lying about my money and so! Using your Inbox for Client Management & amp ; Communication cant talk to no one and you been. Is 49,209 USD company TurboTax partners with when you elect to have your Tax preparation fees deducted from your Transfer! The Form will not change the address support Customer Service Center ( KIDSLINE ) is an informational Center! Mastered the art of avoidance and obfuscation is because my bank info next time, for sure days now needs...
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