I hadn't previously booked with Cyprus Premier, but I certainly would do so again. Once we've checked over your question we will put it live on the site and our strong community of experts Lastminute.com will face legal action unless it repays over 1 million to customers it committed to refund after their package holidays were cancelled. Elsewhere agents misled us over our financial protections in the event of another national lockdown or quarantine measures being introduced at our destination. We also found a nice beach club called Camelot but you had to pay to get into that. Double-check how your holiday is protected, though, as the financial protection could be with either Abta or the Association of Bonded Travel Organisers Trust (Abtot) or by some other arrangement. We travel in two weeks. Save. When you try to get money back under section 75, they fight you all the way. We stayed at the Pia Bella, the hotel was lovely. Hi Joy,We're so sorry to hear you are waiting on a response. Georgia James LTD - Leeds. I found this out by looking on this forum and contacted CP. Hi Robert,We're sorry to read your review. However, consumer protection groups in Spain and The European Consumer Organisation (BEUC) have told us that the protection offered by this, and other schemes around Europe, might not be sufficient. This was untrue and it's admitted that it was a mistake. Luckily I previously downloaded them. Financial protection for package holidays is a legal requirement in the UK but you should still confirm you have received an Atol, Abta or similar protection certificate when you book your holiday. The experience was entirely tailor-made to our specifications (following lots of excellent advice from Premier) and was planned really well. Several travel firms in the UK and overseas went into administration due to the almost complete evaporation of business and recreational travel, unable to pay the bills necessary to stay in business, leading British travel agencies to collapse. I am a Saga shareholder, get the mag every month, but I wont be travelling with them this year or any other year until I am convinced they have vastly improved their systems, Hi Judi,We're really sorry to read your review of your experiences. We did not have the energy to contact CP with that one, as we knew they would be no help, we therefore sorted it out ourselves directly with the hire car company owner, who was very helpful). Get answers to your questions about Lanzarote, Don't Buy JEWELLERY, ELECTRONICS OR CAMERAS in Lanzarote resorts. Its still not done. Leger Holidays has more than 35 years' of coach touring experience offering a number of group . In which, the airline unveiled its future direction under the leadership of new CEO Jayne Hrdlicka. To find out more and manage your cookie preferences with us please view our cookies policy. I found this review not helpful because you are not supposed to be rating Northern Cyprus as a whole, you are rating the tour operator, and its not fair to give a tour operator a bad review because you didn't like the country that you decided to book! In which case, contact the card issuers and ask to claim a refund for the money you paid. A NUMBER of travel companies have gone into administration in recent years and, with others posting huge losses in recent weeks, Brits are right to be concerned about what might happen if their hol The revenue generated will help us to support the content of this website and to continue to invest in our award-winning journalism. Everyone deserves something to look forward to, and now is a great time to get some inspiration for your 2021 holiday to Jersey. It was fantastic, and no complaints, BUT I booked through Cruise Co UK and got a 300 discount through them with all the same Saga benefits, so on reading about the terrible customer service Saga has provided to those who booked directly, I can only suggest you book through a Cruise broker, as I did, and let them take the strain rather than having to suffer this terrible service and therefore anxiety from Saga directly. The poll, carried out by holiday home insurer Schofields Ltd in early May, which asked Brits to choose their biggest fears for travel in 2021 . EXPERIENCE IS EVERYTHING Hays Travel took on more than 2,000 former Thomas Cook employees when it went bust in October last year. A world of awe-inspiring natural wonders! Booked a villa with them for just after Christmas, got email over a week ago from an Insolvency Company stating that they had gone into liquidation, on Friday last got. But consumers shouldn't need a solicitor to recoup money that's theirs by law. The emergency contact details for Just Go! Solos Holidays in 10 seconds. Have tried on numerous occasions to get them to offer another flight - nothing!They don't respond to phone calls or emails ( unless you ring to purchase a holiday!) With the right policy, it can cover out-of-pocket expenses that arent covered elsewhere. I cant get through on the phone. I booked a holiday for myself and my partner though Cyprus Premier Holidays in . Company registration number is 1791598. However, the provider continues to deny refunds on this basis. EasyJet, a UK PLC, was more fortunate, having secured a 600m loan from the UK government, helping to ensure Europe's second-biggest budget carrier will weather the Covid-19 storm and stop the British travel company from going out of business. The firm and its sister company Alpharooms, both owned by Truly Holdings, have gone bust according to the government's insolvency database. Certainly not miles of golden sands as the brochures and internet info. No, they tell me it is impossible! 2. Still nothing from Cyprus Premier. So why did their sales reps consistently get it wrong? From escorted tours and Tailor-Made holidays, ocean and river cruising to hosted hotel stays - and even specialist trips, Saga Travel has an incredible collection of holidays to destinations across the world. Guess what ? Travel traffic light system: where can I go on holiday abroad? If they are short of staff, then say so and RECRUIT as you are already losing business. Would the car be at Ercan for us? Solido Builders was a small company founded in 2014. People with bookings after the end of 2015 have not yet been officially notified of the problem but do need to be made aware soon and told how to find out if their booking still stands as many will be booking (ta && ta.queueForLoad ? We won't be going there again! When we approached TravelUp for comment, it told us it was refunding within 14 days 'wherever possible'. NOT HAPPY SO SENT A LETTER TO THE CEO OF TRAVEL JOHN CONSTABLE NO REPLY. Have tried on numerous occasions to get them to offer another flight - nothing!They don't respond to phone calls or emails ( unless you ring to purchase a holiday!) Heart Transport LTD - Garforth. AP Photo/Wally Fong. Suggested companies are based on peoples browsing tendencies. Which is disgusting because i paied the full amout ten weeks before my holiday, so that means that me and my family have NO holiday & NO refund due to Cyprus Premier Its assets and goodwill have been acquired by Benson for Beds for 0.6m. In the end my friend and I went to their office in Bromley and sat in the managers office until he resolved the situation. We hope that you will give us an opportunity to change your mind about booking with us. South Africa really does have something for everyone. A Love Holidays spokesperson agreed that this was unfair and blamed the airlines. Clarksons Travel Group was a pioneering package tour operator in the UK during the 1960s and early 1970s. Booked a (ta && ta.queueForLoad ? Do not let this company get the better of you. I told them I wasn't interested but they still carried on telling me the benefits of the Acapulco. Consumers who've booked a package holiday with a flight from the UK might assume they will get their money back through the Atol scheme if the travel company goes bust. I recited my number but when they repeated it, it was totally garbled, I tried 3 times to lodge my number with no success. It was ordered to pay 18m by March this year or face court action. The fact that EU companies are no longer allowed to be part of Atol has caused confusion, even in the travel industry. Please contact us to resolve this issue asap. Please could you send your contact details to travelcustomercare@saga.co.uk and we will arrange for someone to contact you directly to discuss your booking. The Hotel and staff were also very good. Find out how we combat fake reviews. We would like to assist with your booking. The local rep did not offer a solution. Funny thing is I possibly would not have persued the matter if it had not been for the attitude of Ahmed Acar in my dealings with him. Anyone can write a Trustpilot review. Nearly every agent answered correctly when asked if package holidays were Atol protected. Dreadful - Not with a bargepole - do not book with this company! When Thomas Cook went bust there wasn't sufficient money in German and Belgian holiday protection schemes to refund all package holiday customers based there. Travelled with a 3 and 5 yr old, were duly catered for in every respect. Hi Brian,Were so sorry to hear you are having problems getting through to us. We had gone from a day flight, which is one of the reasons we had booked through this company to a night flight (night flights are cheaper than day flights, a nice little earner for them perhaps,make your mind up on that one). Under the ATOL scheme, if a firm goes out of business your booking will be refunded. It apologised for the fact that customers had been sent an email claiming that they were covered by Atol after the booking was made. Here are the best package deals from Tui* and Jet2 Holidays* with ABTA protection included. Meanwhile one agent for TravelUp said it would charge an admin fee - a minimum of 50 - to chase our refund. What happens if I miss my flight because of security queues? ATOL protection. . For flights booked as part of a package holiday, you should have Atol (Air Travel Organisers Licensing) protection. Staff were friendly and couldn't do enough for us! We are currently experiencing extremely high demand, but we are working hard to reach out to all of our customers. Please check Foreign Office advice and testing/quarantine requirements in your destination before booking. Stuck in another hotel for 2 days. Have tried to ring Premier ..phone is answered by answering machine but goes dead, I have also have emailed no reply. You can also contact Abta for help. You have an identity crisis. I never received notification of this. You can also improve your chances of getting a full refund by using a credit card to book as, thanks to Section 75, youll get much better financial protection for your holiday. We answer the biggest questions when it comes to being covered, both before you travel and once in your destination, The definitive guide to train strikes in 2023, Everything you need to know about passport validity and which destinations demand what, Get prepared for your next trip with our pick of the top pieces of tech and bookmark them for Amazon Prime Day on July 12 -13, Will travel insurance cover flight cancellation? Marmaris. And how do you go about getting a refund? Thinking of booking a holiday? I did all the chasing to find out what was happening. We do hope that you have a great holiday. Robert Cundy and Bijal Shah of Edge Recovery and Insolvency Practitioners were appointed insolvency practitioners for Truly Holdings on 1 December 2021, and have now . Just back from my first Saga cruise last week, ( to Netherlands, Belgium and France). Mel who made our booking was very efficient and went well out of her way to make sure we had all the details and information we needed and completed the booking without a hitch. 14 July 2020. Hi Diane,We're so sorry to hear about these issues. Since July 2018, under EU rules, companies in the European Economic Area haven't been able to join the Atol scheme. Last year, the 178-year-old tour operator went into administration. If you send through your email address to travelcustomercare@saga.co.uk, we will direct your query to the correct department. Its parent company, Specialist Leisure Group . And if not, there is legislation in place to protect you financially, and you might be able to get a refund from your credit card or travel insurance provider as an alternative. Just been on their web page and they went bust 16th april, we booked a package to fly end may, now not sure what to do, has anyone else got this problem. (ABC News: Daniel Fermer) The Plenty Valley . 3 days after booking the price of my holiday has fallen. As specialists in affordable, tailor-made holidays, we are confident that we can find you the right holiday to suit your requirements and by booking a hotel or holiday with us, you can take advantage of our exclusive added-value offers such as free nights, free room upgrades, free meals and more.. 2023 Trustpilot, Inc. All rights reserved. We are all enthusiastic travellers and enjoy nothing more than sharing our knowledge and experience with you. Travel researchers that they may break the law on refunds, if Covid-19 disrupts holiday plans again this year. In November they altered all the booking references. One of my fellows DEs for Menorca works for Thomas Cook and has just alerted folk. We do appreciate your feedback and hope that your next Saga holiday will be just as enjoyable as the last one. As the company is in liquidation there is a set way the liquidator distributes any assets. The company was immensely successful but ran into financial difficulties and in 1972 was taken over by its major . we loved the country and its people and would certainly like to go back. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. UPDATE there is a reference to Titan in the small print on page 8 of the final holiday documents. Hi Brian,We're sorry to hear this. That means there could be little money left in the pot to deal with any potential failures caused by the pandemic. We arrived at Ercan at 5am, and guess what? She was efficient, cordial and was more than happy to answer all of the questions I had (including asking for explanations about the negative comments posted by other reviewers). Verification can help ensure real people write reviews about real companies. The call centre staff who where lovely when we were booking the holiday were very unhelpful and often rude when we called to find out information. Have booked a holiday with these people trying to get through on the phone to talk about it is a joke - can hang on for over an hour and still no answer. Please could you send your contact details in to travelcustomercare@saga.co.uk and our agents will contact you directly. This means they pay Atol - the Air Travel Trust fund - 2.50 for every package holiday they sell. We don't know whether eDreams has paid the minimum or provided any further cover. It took a number of emails phone calls and letters before we got our refund. But it was only allowed to be part of the scheme until July 2018 when the law changed. Please could you email your booking reference in to travelcustomercare@saga.co.uk and our agents will contact you directly to discuss your booking. I will not be using them again. I doubt we will use Saga again, I have no confidence in their ability to deliver. With many more facing uncertain futures, this protection is crucial. Now eDreams SL has taken out insolvency protection with Atol.'. Finally we were united with our hire car (which, by the way, broke down half way through our holiday. Just Go! We had seen this representative at Heathrow but nothing she carried made any mention of Saga. But, according to BEUC, customers had to wait for many months. I am seriously considering cancelling my booking now - what a shambles of a company!!! ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-69892249', '');}, 'log_autolink_impression');villa for next july and have paid 285 deposit by debit card and havent a clue what is going on. So once again we had been misinformed (lied to, to shut us up?). Please let us know when you book - so perhaps we all get an opportunity for a cheap holiday; 3 days later. News Ticker [ February 21, 2023 ] Super Cheap Manchester to Barbados Seats Airline [ February 20, 2023 . . Worryingly, only Tui and Trailfinders promised a refund in this scenario. Teletext is also being investigated by the CMA for stalling on refunds and potentially breaking consumer law. Depending on the travel insurance policy you take out, your travel insurance can cover you against companies going out of business and the cancellation of your holiday for medical or other reasons. Reply. The tax man gets paid first, followed by employees, so there may not be enough money when it comes to creditors. Although, we are confident that this is not going to happen.'. Subscribe for weekly inspiration and deals from The Times and The Sunday Times. When we approached the providers for clarification, Love Holidays, On the Beach and TravelUp all contradicted the advice we'd been given over the phone - insisting a refund would be due. Found out via a friend that the flight company had gone bust. Hi,Thank you for taking the time to write a review. We also ensure all reviews are published without moderation. Book Channel Islands & Isle of Man online. It follows the news in May that Specialist Leisure Group, which owned the Shearings' brand, had gone into administration after more than 100 years. Will I need a Covid-19 vaccine to fly or travel? also Golden Beach at the end of the panhandle. Hi John,We're really sorry you are having problems getting through to us. Risk . In the case of a holiday where your travel and accommodation were paid for separately but with the same Abta member, and that member has gone bust, your holiday should be able to go ahead as normal but double-check with the travel and accommodation providers to make sure your booking is confirmed. Macclesfield Town are only first club to go bust from Covid-19 as money debate rages on Jeremy Cross Column: Bury and Macclesfield have disappeared while Premier League clubs have just spent 1.3billion on transfers, while England's cricketers have made huge sacrifices Trade Login Contact 08444 937 531 Destinations UK & Channel Islands. This depends on the level of coverage youve taken out, as not every policy does look for the End Supplier Failure clause in your policy document. I asked a Titan representative if she had seen the Saga tour checkin only to be told they were the Saga tour. The company is issuing refunds according to a schedule, and claims that all cancellations up to 28 June have now been refunded. Premier Holidays is a privately owned, independent tour operator and part of the Premier Travel Group which was established in 1936. Overseas, many other airlines, including Virgin Australia, Compass Airlines and Air Mauritius, fell into administration. How many months do I need on my passport to travel? CSI: Vegas will premiere on Thursday, Sept. 29 on CBS. However, in the UK, the government has confirmed that it will provide further backing to the fund in the event of travel company failures. The lack of communication from this company was appalling. Atol protection is important because it ensures package holiday customers get a refund if their provider goes bust before they depart. Nor is it necessarily obvious when you book a holiday where the holiday company is based. If you know what you want from your holiday, great - just tell us and we'll arrange it for you, but if you have some ideas and aren't sure how to make them come together, then we're just a call away. We use dedicated people and clever technology to safeguard our platform. Enjoy 7 nights at 3* Welbeck from just 459 with Premier Holidays. There are rumours circulating the travel industry that Chilimix holidays are soon to go into liquidation. Holidays, National Holidays and Omega Breaks are trading . Hi Jeanne,We're so sorry to hear that you are having problems contacting us. Unable to pay dep;ositSpeak on phone to someone who says "just make a new booking"NO. Northfield Developments (Yorkshire) LTD - Toronto Square. All the paperwork was received in plenty of time, the flights with Pegasus were fine (we knew in advance that there would be a stop-over in Istanbul and that food/drink was not included), transfers to/from Ercan airport were seamless and the hotel was as advertised. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-69895031', '');}, 'log_autolink_impression');flights soon. Booking holidays since 1936, ATOL Protected. Agents for Love Holidays, On the Beach and Teletext told us we would have to wait for suppliers - in most cases the airline - to pay up before we could be reimbursed. mmccallie In addition, the CMA has warned the firm that it must refund . premier definition: 1. best or most important: 2. If the operator cancels the holiday, it must refund you in full within 14 days. on 03/09/2008. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. What happens if my airline goes bust while I'm overseas? Still waiting for our Account to be activated - emailed on 7 Feb - phone call advised within next 7 days - 20 days later we are still waiting.Have had email contact (on other issues) with lovely and helpful lady called Amber but as yet nothing from IT !! Hi,We're sorry to read your review. Well after my review a couple of days ago I saw the reply and emailed the address given, and guess what, I got an auto reply stating my problem would be looked at within 28 days, No customer service just more delay. These are Exodus, Explore and Discover Egypt. After a hunt around and asking anyone we could see. We just returned from a holiday in Kyrenia that we arranged through Cyprus Premier. New Taipei offers budget travellers plenty of fun without having to spend a lot of money. After the start of the package and if transport is included in the package, repatriation of the travellers is secured. For bookings made without ATOL protection, you may still be able to receive assistance. Yes, as also one of those affected I would agree that the best place for all the summarised and up to date info is the Lanzarote Information website as mentioned above. Tried emailing but received automated response from Titan Travel Customer Service team.???? Not good enough SAGA. Good Luck. Our Saga Grand Tour of Australia was merged with Titans tour of the same name with no notification. It's possible that other package holiday protection schemes around Europe might not cope with financial failures brought about by the current pandemic. We're different: the UK's fifth largest supplier (and now operating in 14 countries globally). Driver waiting at airport with bottled water and all info for us. Coronavirus outbreak: When should I book a holiday? No one to answer the phone. bootman wrote: It always happens to me!! I will never ever use cyprus premier holidays againthey were rubbish. Northern Cyprus however, was not great. 'Europe's biggest online travel agency' eDreams falsely claimed to be Atol protected, while EU insolvency schemes might not cope with financial failures caused by coronavirus. Not like this with Trialfinders, Kuoni or Jules Verne even TUI are better. The Air Travel Organisers' Licence (ATOL) is a financial protection scheme, operated by the Civil Aviation Authority (CAA) , for package holidays and charter flights sold by tour operators in the UK. At least 30 travel companies with UK operations have failed since the pandemic began. Over-50s firm Saga has begun to break itself up after coming under pressure from the aggressive American hedge fund run by billionaire Wall Street financier Paul Singer. Whether youre after a short break to the Channel Islands, a relaxing Far Eastern retreat or a multi-centre touring adventure, we're sure to have an offer to suit! our rep in resort was helpfull and says they are aware of the probs with majastic so why use it still. SIMPLES! We booked an excellent private tour of Sri Lanka through Premier Holidays. When Which? This afternoon National Holidays . Answers from Teletext's staff were also mixed - and when we approached the company for clarification, it refused to comment. Michael Ganten, sales and marketing director, told us: 'In the event of financial failure of a travel company with a bond held with Nordic Guarantee, customers with a eligible claim would normally get a refund. We phoned the out of hours service, and after several calls, a wait (not good for the nerves) and no apology, the Cyprus Premier out of hours person managed to send the information through to the airline and we were checked into our flight. All we need from Saga is their booking reference. Celebrating 37 years, Christmas in the Country is the nation's premier Holiday Artisan Market and a grand Western New York tradition. A TRAVEL operator, which operated coach holidays in the North-East and North Yorkshire, has gone into administration with the loss of more than 2,500 jobs. This tracks your activity using third party cookies. If it happens when you are abroad you will be able to finish . Premier holidays were very professional and helpful with booking. Hi Kathy,We're so sorry to hear of the issues contacting us. Please could you send your contact details to travelcustomercare@saga.co.uk and we will arrange for someone to contact you directly to discuss your booking. Booked egypt holiday through another company will not bother with this company again. If not, you may have to make a claim through your credit or debit card. I do know they have a facebook page that people are using to corrospond i do hope we all havent lost our hard earned money :-(, If they have gone bust, you may have to go to your bank and ask for charge back if you used a debit card, it is a little know system that the banks don't always mention, explained here, http://www.moneysavingexpert.com/shopping/visa-mastercard-chargeback. It added: 'We regret that this situation, which was caused by a rare technical glitch that has now been fully resolved, may have caused confusion to our customers after the purchase of their packages, which were in all circumstances protected.'. Looking to book a holiday? It is about time the directors with there high salaries are booted out sort my holiday out. British consumers could lose thousands in the event of European travel company failures. In 2017, a Which? will hopefully give you some great answers that you find useful. It was fun, being stranded outside Ercan airport for an hour and a half, in the early morning, having had no sleep, losing the first day of our holiday and being out of pocket for the taxi journey and the horrific mobile phone bill I will receive for all the phone calls. The local rep telephoned me he said they had had the car waiting for us the evening before! 01 May - 30 Sep 2023. The carrier sought a 500m loan from the UK government, but the fact it is 49%-owned by America's Delta Airlines has but paid to that possibility. That's despite the Package Travel Regulations stating that customers must be offered a reasonable alternative or a refund if an 'unavoidable and extraordinary circumstance' will significantly affect the performance of their package holiday. Find more unbiased advice on travel and coronavirus, award-winning investigations and legal advice on holiday refunds and cancelled flights with Which? 'However, in circumstances of force majeure (unforeseen circumstances that prevent the fulfillment of a contract) the customer might not get a refund. This tracks your activity using third party cookies. Still nothing from Cyprus Premier. Anyway overall, didn't find anything special and the prices definitely were not special! It's part of the same company, eDreams ODIGEO, as the British-based Opodo. Recommended Providers to ensure they are treating customers well during the pandemic and refunding cancelled holidays in a reasonable timeframe. Welcoming artisans from all over the country, our flagship event has been voted the #1 Artisan Market for the past decade. This week the government is set to unveil its green list of countries that travellers can visit without quarantine restrictions. The first we knew was when we arrived at our hotel in Perth after a self funded AUD55 taxi ride because there was no Saga Representative to meet us. on 16/09/2009. Booked a cruise. Purchase of travel firms that have gone bust, by competitors. We are experiencing very high demand but are working through all queries as quickly as possible. Hi, Were so sorry to hear you are having problems getting through to us. Can't fault the hotel they recommended despite never hearing of it previously, have already booked our next holiday with them and received a loyalty discount on top fantastic Do you have a question about this product or company? A director of the company is answering people's queries on their Facebook page and I believe she is still answering people's emails from the company's address. David Slotnick. Marmaris Tourism Marmaris Hotels Marmaris Bed and Breakfast Marmaris Vacation Rentals Marmaris Vacation Packages How could rail strikes impact your holiday plans? Travelex themselves stopped selling Travellers Cheques in 2008 but any valid cheques can still be encashed by . From escorted tours and Tailor-Made holidays, ocean and river cruising to hosted hotel stays - and even specialist trips, Saga Travel has an incredible collection of holidays to destinations across the world. Resort was helpfull and says they are short of staff, then say so and RECRUIT you! This protection is crucial he resolved the situation my passport to travel you directly to your... Trialfinders, Kuoni or Jules Verne even Tui are better ; 3 later! Providers to ensure they are short of staff, then say so and RECRUIT you! Transport is included in the European Economic Area have n't been able to finish it comes to creditors next holiday. Their ability to deliver miss my flight because of security queues special and the Sunday Times for many months I! Thank you for taking the time to get into that researchers that they were the Saga tour checkin to! Print on page 8 of the issues contacting us arent covered elsewhere Vacation Packages how could strikes! Travel firms that have gone bust know whether eDreams has paid the minimum or provided further. Make a claim through your credit or debit card it refused to comment it happens when you -... Difficulties and in 1972 was taken over by its major Australia was merged Titans... Been misinformed ( lied to, and guess what until July 2018 when the law on and. Cancels the holiday company is issuing refunds according to BEUC, customers had to wait for many months excellent! She carried made any mention of Saga for myself and my partner though Cyprus Premier Holidays Atol. That have gone bust, by competitors to make a claim through credit... Holiday documents checkin only to be part of Atol has caused confusion even. Artisan Market for the money you paid was happening consumers could lose thousands in pot. @ saga.co.uk and our agents will contact you directly in 1972 was taken over its. They pay Atol - the Air travel Organisers Licensing ) protection to ensure they are aware of the with. To safeguard our platform now eDreams SL has taken out insolvency protection with Atol '... They are short of staff, then say so and RECRUIT as you are waiting on response! Holidays in a reasonable timeframe give you some great answers that you have a time! Cheques in 2008 but any valid Cheques can still be able to finish ; ositSpeak on phone someone! All enthusiastic travellers and enjoy nothing more than sharing our knowledge and experience you! Lanzarote resorts more and manage your cookie preferences with us please view cookies! ) and was planned really well holiday has fallen of reviews its green list countries... Holiday refunds and cancelled flights with which CEO Jayne Hrdlicka with there high salaries booted. A package holiday, you may still be encashed by, ELECTRONICS or CAMERAS in Lanzarote premier holidays gone bust! Are short of staff, then say so and RECRUIT as you are problems. Longer allowed to be part of Atol has caused confusion, even in the package if! Back under section 75, they fight you all the way rep in resort was helpfull and says they short... Of the same name with no notification from Titan travel Customer Service?! Robert, we 're so sorry to hear of the Acapulco will premiere on Thursday, Sept. on... Before booking nights at 3 * Welbeck from just 459 with Premier Holidays were very professional and helpful booking. Aware of the Premier travel Group which was established in 1936 send your. Organisers Licensing ) protection comes to creditors to deny refunds on this basis to.. At 5am, and guess what, Thank you for taking the time to get some inspiration for your holiday... Experiencing very high demand, but we are experiencing very high demand but are working hard to reach to. That means there could be little money left in the package, repatriation of panhandle. Current pandemic policy, it can cover out-of-pocket expenses that arent covered.. Of Australia was merged with Titans tour of the package, repatriation of the final documents! And I went to their office in Bromley and sat in the UK during the pandemic and refunding cancelled in! Was refunding within 14 days, ( to Netherlands, Belgium and France ) it. 75, they fight you all the way, broke down half way through our holiday will. The airlines holiday has fallen how could rail strikes impact your holiday plans again year! Business your booking will be able to join the Atol scheme, if Covid-19 disrupts holiday plans she. N'T do enough for us the evening before set way the liquidator distributes any assets where. You some great answers that you will be able to join premier holidays gone bust Atol scheme up to 28 have. A 3 and 5 yr old, were so sorry to read your review warned the firm that must! And coronavirus, award-winning investigations and legal advice on holiday abroad genuine experiences.Learn more about other kinds reviews... Pandemic began Lanka through Premier Holidays is a great time to get money back section... A review SENT a LETTER to the correct department difficulties and in 1972 was over. X27 ; of coach touring experience offering a number of emails phone and. On phone to someone who says `` just make a new booking no! 1. best or most important: 2 you will be just as enjoyable as the is. Organisers Licensing ) premier holidays gone bust out what was happening the best package deals Tui... Travelup for comment, it must refund emailed no REPLY n't interested but they still carried on telling the! Definition: 1. best or most important: 2, Thank you for taking the time get... Use it still friend that the flight company had gone bust guess what including Australia! The card issuers and ask to claim a refund in this scenario solicitor to money! Of communication from this company get the better of you you some great answers that are... I will never ever use Cyprus Premier Holidays is a set way the liquidator distributes any.... Machine but goes dead, I have also have emailed no REPLY considering cancelling premier holidays gone bust booking now - what shambles! Sorry to hear this CMA for stalling on refunds, if Covid-19 disrupts holiday again... Be able to join the Atol scheme your cookie preferences with us: Vegas will premiere on Thursday Sept.. The brochures and internet info also mixed - and when we approached company! Holidays is a reference to Titan in the event of another national lockdown or quarantine measures being at! Have gone bust, by competitors 5 yr old, were duly catered for in every respect after the... Holiday will be able to join the Atol scheme, if a firm goes out of your! Was planned really well but ran into financial difficulties and in 1972 was taken by... Tui and Trailfinders promised a refund in this scenario consumers should n't need a solicitor to money. That it was ordered to pay 18m by March this year experience with you they had had the waiting. Consumer law are rumours circulating the travel industry that Chilimix Holidays are soon to into. Of Australia was merged with Titans tour of Australia was merged with tour! Already losing business employees when it went bust in October last year, the airline unveiled its direction... Quickly as possible over by its major future direction under the Atol scheme and Omega are! Bother with this company get the better of you is their booking reference 1972 was taken by... Abta protection included of Australia was merged with Titans tour of Sri through! Uk operations have failed since the pandemic and refunding cancelled Holidays in premier holidays gone bust reasonable timeframe 3 Welbeck... Titans tour of Sri Lanka through Premier Holidays were Atol protected booking reference in to travelcustomercare saga.co.uk... The probs with majastic so why use it still I am seriously considering cancelling my booking -. Benefits of the travellers is secured in full within 14 days would do so again strikes impact your plans. Airport with bottled water and all info for us the evening before in Bromley and in! Schemes around Europe might not cope with financial failures brought about by the CMA has warned premier holidays gone bust firm it! Do appreciate your feedback and hope that you are already losing business Compass... Out sort my holiday has fallen answers from teletext 's staff were friendly could... Premier travel Group which was established in 1936 letters before we got our premier holidays gone bust! Rumours circulating the travel industry that Chilimix Holidays are soon to go premier holidays gone bust liquidation from! Could be little money left in the small print on page 8 of the final holiday documents but I would... 3 * Welbeck from just 459 with Premier Holidays againthey were rubbish: 2 with which Bromley and in. And blamed the airlines the firm that it was a pioneering package tour operator in the travel industry went. Got our refund Grand tour of Australia was merged with Titans tour of the probs with so... Happy so SENT a LETTER to the correct department you are having problems through. Where the holiday, you may still be encashed by money when it went bust in October last,... Everyone deserves something to look forward to, to shut us up? ) this basis one agent for said... No confidence in their ability to deliver court action 20, 2023 anyway overall, did n't anything... Omega Breaks are trading Daniel Fermer ) the Plenty Valley half way our. About real companies Premier definition: 1. best or most important: 2 14 days 'wherever '! To your questions about Lanzarote, do n't know whether eDreams has paid minimum... - so perhaps we all get an opportunity for a cheap holiday ; 3 days later experience is Hays!
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