I did it yesterday and it was a very simple process. Started June 21, 2021, By Guests booked on Celebrity Infinity for the Transatlantic sailing may Lift & Shift to another Transatlantic voyage. If I had a cruise canceled as part of the global suspension, can I rebook a future sailing now? Pre-purchased shore excursions, specialty dining, or other onboard packages are refundable, and in some cases, may be available as onboard credit, with a 25 percent bonus. I also used the on-line form and for me no problems at all. Can I use the Future Cruise Credit across multiple sailings, or does it have to be used for a single booking? He answered all my questions and didn't attempt to rush me off the phone. If my cruise was canceled by Celebrity Cruises due to the COVID-19 related suspension of sailings, and our flights were booked with Flights by Celebrity, will they be refunded? CC Help Jenn Emails will be answered in the order received. In certain circumstances, a formal amendment to the contract would be required. MSC Cruises: 60 to 90 days. Hi All, I'm a younger person and prefer to avoid a travel agent whenever possible. 2023 Celebrity Cruises, Inc. If I applied an FCC issued under the Cruise With Confidence program and my newer booking has now been suspended, can I now choose a refund? Celebrity Infinity sailings have been canceled through 2022. Regardless of when you purchased, CruiseCare is refundable within 10 days of purchase. When Celebrity cancels the cruise: Guests booked on cruises affected by suspensions of sailing are currently being offered 125 percent of their fare in the form of future cruise credits. CruiseCare is designed and intended for US residents only. Viking River Cruises review: Ocean Cruise to South America. Checked with TA and was told to check with them after 30 days. Also, will the taxes/fees and port expenses be refunded? And earlier this month, Norwegian Cruise Line also canceled cruises on eight of its ships including on a ship that was forced to return to port after an outbreak of COVID-19 cases on board. When opting for a refund you will forfeit the bonus 25% amount of your FCC. Holland America: Approximately 60 days. You will be able to leave a comment after signing in, By It's not unknown, you received the email from Celebrityit's just not out of the blue. For me there is a lot of money at stake which includes business class travel to the US and back to the UK, and an Aquaclass cabin. For sailings booked by March 31, 2022 that depart by September 30, 2022, you can cancel up to 48 hours before your sail date and get the full paid value in a Future Cruise Credit. In addition, the below regions have additional sailings suspended: ALL SAILINGS MARCH 12, 2020 JUNE 30, 2021*, *Excluding newly deployed sailings on Apex 6/19/21 and 6/26/21, Millennium 6/5/21 6/26/21,Edge 6/26/21, SOLSTICE: 9/26/21 12/19/21, 1/2/22 4/24/22, 2020/21 WINTER SEASON (SOLSTICE & ECLIPSE), ECLIPSE: 9/19/21 & 9/29/21,10/18/21 4/17/22, EQUINOX 5/2/21, 5/14/21, 5/29/21, 6/12/21, 6/26/21, 7/10/217/4/21, 7/11/21, 7/18/21, REFLECTION 7/11/21 7/30/21, 4/16/22 & 4/23/22 (Dry Dock), 8/11/21 10/10/21, ORIGINAL APEX 6/5/21 10/9/21 *Select sail dates will be used again for new sailings, ORIGINAL SILHOUETTE - 6/12/21 8/26/21, 9/4/21 & 9/18/21, INFINITY 7/4/21 7/26/21, 8/2/21 11/21/21, 4/15/22 11/18/22, XPLORATION 7/3/2021 9/11/2021,10/16/2021 12/25/2021, ORIGINAL INFINITY 12/1/21 and NEW 4/2/22, 11/28/22. How can CruiseCare help with regard to coronavirus (COVID-19)? All Rights Reserved. Cancelled altogether was a Celebrity Millennium Pacific Coastal cruise from Vancouver to Los Angeles, which was to embark on September 16, 2022. Inside those dates, cancellation fees will apply according to the timeframes found below. Standard cancellation policies are found in the Cruise Ticket Contract. However.Cunard is as still as a mouse. Well, 48 hours and two emails l. As of February 11, 2022, Air penalties for cancellation of refundable airfares booked through Flights by Celebrity will no longer be waived. Nothing new from X on our credit card! Is cruise/vacation cancellation protection available? I suggested on another thread that X could announce which cruises would next be cancelled but not open up the means to apply for a refund / FCC until a given date. By I of course have not received a check back yet. Responses may take 7 to 10 business days. Under that program, inside the standard penalty dates (outlined below) refunds will be issued in the form of 100% future cruise credit. Guests residing outside of North America with nonrefundable flights booked through Flights by Celebrity will need to have the terms of the ticket reviewed by the Flights by Celebrity booking office to determine if they are eligible for a refund. If my current sailing has been canceled and had used a previously issued FCC, what will be the amount of my newly issued FCC? For bookings made outside of the United States and Canada, a different cancellation policy may apply. We used the link in the email to request refund instead of FCC. If Celebrity Cruises best price guarantee results in a decrease in the guests cruise fare after the Final Payment due date, then the difference will be provided to guests in the form of a non-refundable onboard credit for use on the guests cruise. x=rF?LI FCC may be transferred to another guest in an Individual or Group booking. #9: What payments are refundable on the sailings cancelled by Celebrity Cruises? If your original booking was cancelled due to Global Suspension and you chose compensation in the form of 125% FCC, which was applied to a new sailing that has also been cancelled as part of Global Suspension, you may still choose to receive a refund. I really, really hope that I receive my refund from the beginning of February. Guess I'll check with them tomorrow. Taxes and fees are not part of the FCC. Guests booked on SL or ML series ships may choose another ship in either series, guest booked on EG series may choose any EG, SL or ML series ship. Any canceled hotel/land tours are under full penalty and cannot be refunded or rebooked on an alternate date. Royal Caribbean International and Celebrity Cruises have canceled several trips as the Omicron variant continues to wreak havoc with the cruise industry. Hopefully your cruise reservation # that the systems asks for will give the cruise line all it needs to process your refund/FCC (which ever you are requesting). New Royal Caribbean sailings that will require passengers and crew to be vaccinated. Cancelled cruises and cruises currently on hold or with itinerary changes can be viewed on the Cruising Suspension page. Please call our Customer Engagement Center at 1- 800-760-0654 and choose option 3. The popular Bravo . Feb 27, 2023 6:39 am EST. Right Now they Have Cancelled cruises through April 10 based on my last chat w/X. For those who want to cancel prior to them cancelling X will only issue credit! Senior Celebrity staff I have spoken with here in NZ are either liars, have absolutely no pull with Miami whatsoever or are incompetent or a combination of all three. How can I start the process for a full refund? #7: What payments are refundable on the sailings cancelled by Celebrity Cruises? Cruise with Confidence relaxed cancellation policy for bookings on future sailings. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Please note this policy does not apply to guests booked on chartered sailings. OurCruise With Confidence program offered guests the ability to cancel their sailing for any reason, within 48 hours of their sailing date, in exchange for a 100% Future Cruise Credit for amounts paid toward their cruise fare;The program also offered our Best Price Guarantee allowing guests to change their price or promotion up to 48 hours before sailing. Carnival Cruise Line May 31, 2021, is the last day to request a cruise credit or a full refund for select cruises canceled in 2021 and 2022. They arrived. Hope it won't be necessary. These benefits are available on reservations made by March 31, 2022 on sailings departing on or before September 30, 2022. Any remaining funds on the FCC will continue to be available until you have used the entire value of the FCC or it expires, whichever occurs first. The cruise was shortened and we were notified on Sunday the 15th thatwe'd be returning to PE on the 17th and would be issued a 100% refund along with a 50% FCC. . Other than a refund, Celebrity is not liable for any additional expenses in that situation, including transportation and or lodging. sdnich 1k May 24, 2010 San Diego #2 Posted Wednesday at 09:15 PM We got Covid on our Sept cruise and. (Applicable to US guests only.). :(. In those cases it's so hard to book out ahead to get the best rates because you never know what kind of curve ball life will throw at you. How long to get your refund from Celebrity when you cancel cruise due to having Covid. Guests with bookings on September 16, 2020 June 30, 2021 sailings (with the exception of any previously canceled sailings) will automatically receive an FCC equal to 125% of the cruise fares they paid to Celebrity. Thanks for your answers. A guest has issued a warning about "the worst" type of cabin that passengers might want to avoid. {/j*sk`L#QO`K{HNR!SSu The incremental 25% bonus value that was provided will expire on the original expiration date or on 12/31/22, whichever is later. If guests choose to cancel under our Cruise with Confidence program, the CruiseCare plan cost will not be refunded. Celebrity cancelled our stop in Alex. If your request is both past the date of final payment and inside 48 hours of booking, 110 percent of the difference will be issued in onboard credit. What happens if there is a difference in cruise fare between the Future Cruise Credit (FCC) issued for my cancelation and what I want to book next? The terms of the FCC offered to a contracted group may not be the same. Any other canceled sailings can be found here Cancellation Policy Due to COVID-19 If your cruise was canceled by Celebrity due to COVID-19, you'll have 2 choices in regards to a refund: Receive a 100% Future Cruise Credit Request a 100% refund to the original form of payment. Cancelled cruises and cruises currently on hold or with itinerary changes can be viewed on the Cruising Suspension page. We received our credits within a week. Will I still get the same perks when I rebook a new cruise? If you discover a better price prior to the date of final payment, your balance will either be lowered, or you will receive a refund of the difference. We also applied for refunds for our cancelled B2B sailings on Silhouette March 15th and 27th. We clicked on the link fora refund, and yesterday received an email from Celebrity via our travel agent, that the refund has been applied to our credit card. Any promotional onboard credits will be forfeited. I do believe that having a refundable deposit help speed things along with my refund. A: Refunds will be provided for cruise fares (including any non-refundable deposits), taxes and fees, prepaid gratuities, refundable air, CruiseCare (available to U.S. residents only), pre- and post-cruise hotels and transfers booked through Celebrity Cruises. LauraS I guess I should have asked if I had to go thru. If Celebrity should change the embarkation/disembarkation ports, will guests who have booked their air travel through Flights by Celebrity be rerouted at no additional cost? Earn points on every sailing and enjoy discounts, offers, and perks that all add up to an even more incredible cruise vacation experience. We were on Silhouette for the March 6-15th sailing and due to events on board we received a letter on the 7th promising a 25% refund. Guests booked on SL or ML series ships may choose another ship in either series. The stress levels were increasing until the TA advised that all March/April travel needed to be cancelled because of UK government recommendations and thatthey were working on it. Celebrity Cruises. I just requested a refund for my Royal Caribbean cruise. If you made payments toward the cruise fare on your booking on the cancelled cruise using forms of payment other than the FCC (i.e., via check or credit card), the value of the new FCC will include 125% of those amounts. I think they are working through the cancellations. CC Help Jenn Are Future Cruise Credits interchangeable between Royal Caribbean Groups cruise brands? . My date was just off by one day, although it looks like yours is off by weeks. Move their 2021 sailing to 2022 to retain their current rate and promotions. See Miami's spectacular coastal sites including the beautiful downtown Miami skyline, the Port of Miami, Fisher Island, Miami Beach and "Millionaire's Row" - the homes of the rich and famous. Current Celebrity FCC's issued due to suspension of sailing are valid for use by April 30, 2022 for sailings beginning by September 30, 2022. These new processes and protocols are in the final stages of development, and once finalized, will be shared with guests and travel advisers. Options to move to the same cruise next year are available, as are full refunds. If I applied a 125% FCC generated from a previously suspended sailing, and my newer booking has now been suspended, what value will I receive in my new FCC? To qualify for the new Cruise with Confidence policy, what is the last day to cancel? Future Cruise Credits can be applied to 2022 Christmas and New Years holiday sailings. https://www.celebritycruises.com/ca/cruise-insurance, No charges (except for Non-refundable Deposit amounts ). Multiple FCCs may be applied per guest within the same reservation. Knowing when you are entitled to a refund and how to go about getting one can be mind boggling. Future reservations are subject to prevailing fares and offers in market at time of booking. As noted, if Celebrity cancels his trip, he almost surely will be offered a full refund. Celebrity cancelled my cruise on 4/20 and that form doesn't allow me to enter that date as the date of the cruise ao I'm not sure what to do. Meecheee above said never, ever book a non-refundable trip . "YN^[S[}HR"tV{f #)bAtLOlz6loGgnwW]}Olx2+2Zfg]|W""/tvvLdRC}\3~|I6OvNx(1vn#}TFF Does Cruise with Confidence protect airfare? Prior to the final payment due date, if you wish to change a Non-Refundable Deposit booking to an alternate ship you can do so without incurring a change fee; the change fee will be waived. Effective tomorrow, "Celebrity Cruises will retain the full amount of the required deposit paid on Non-refundable rate codes (NRD) that are cancelled outside of final payment. Anyone effectively denied boarding in these circumstances will be entitled to a full refund of your cruise fare plus any additional items purchased from Celebrity, a substitute cruise of equal or greater value, or an optional Future Cruise Credit ("FCC") for the equivalent amount you paid to Celebrity. If your sailing was cancelled as part of the Celebrity COVID-19 operations suspension, you will receive one Future Cruise Credit combining the two amounts: 100% of your original Future Cruise Credit amount and 125% of any additional cruise fare funds paid on the reservation. R. Robert Blewitt of Laugharne, GB. SAILINGS TO AUSTRALIA/NEW ZEALAND NOVEMBER 1 - DECEMBER 31, 2020, SAILINGS TO DENMARK AUGUST 1 SEPTEMBER 30, 2020. Guests who cancel due to being diagnosed with coronavirus (COVID-19) after having purchased CruiseCare would be eligible for reimbursement under the plan. So if youre sailing after that, wait a week & see what happens. Its not there as yet. Those will be credited back to your credit. Europe April 11, 2020 to June 30, 2021 sailings (with the exception of any previous canceled sailings), and any additional sailings canceled by Celebrity Cruises: Refundable flights booked through Flights by Celebrity will be refunded automatically. Ifyou choose to cancel refundable air arrangements, youll receive a full refund. I used the form even though I booked through a TA. However, if a guest paid for CruiseCare and their sailing has now been canceled by Celebrity Cruises due to our suspension of operations, their CruiseCare plan cost will be refunded. Please be advised that if your booking was made prior to 01/07/2021, the final payment is due 57 days prior to the start of your cruise. The guest must provide certification of the illness from a treating physician at the time the trip was interrupted. Because of ongoing regional uncertainties and potential travel restrictions, Celebrity Cruises has decided to cancel the 2022-23 Asia deployment for Celebrity Solstice, including all. Your Future Cruise Credit may be used across multiple sailings if there is a remaining balance after its initial use. All sailings suspended globally by Celebrity Cruises are March 12, 2020 through June 30, 2021. If your sailing falls within the qualifying timeframe, you can submit your request to cancel your reservation and receive the Cruise with Confidence future cruise credit (FCC). For sailings cancelled by Celebrity Cruises due to the COVID-19 related global suspension of cruising, CruiseCare premium payments made to Celebrity Cruises will be refunded. The Cruise with Confidence FCCs are not refundable at any point in time, even if Celebrity Cruises subsequently cancels the cruise. The value of your original Cruise With Confidence FCC will be restored to a new FCC. I would recommend biting the bullet and calling X with your cancellation confirmation in hand. Guests and stallholders attending a popular Tasmanian garden and flower show were left "absolutely gutted" on Friday after the event was abruptly cancelled due to "unforeseen circumstances". I know things happen but it seems like a lot of cancelled cruises. Celebrity's Cruise With Confidence program allows travelers booked by January 31, 2021, to cancel their paid-in-full reservations within any of the below penalty phases, up to 48 hours prior to the scheduled start of their trip. While on a b2b on the Solstice which departed March 10, we received notice on March 14 that the second portion of our cruise was cancelled. Guests booked on that sailing received an. I would think that most TA's (or back in the day when I was one) run on thin margins and profits so reimbursing before receiving from the cruise line would put them in a pinch My opinion on refunds is that those who live in jurisdictions which have strong consumer laws regarding cruise changes and the like are getting their refunds or face court prosecution whilst us in not so strong jurisdictions are being screwed. How can I request a refund? By submitting the request you will have cancelled your reservation effective immediately. I'm still watching out for what is happening (the flight to US has been cancelled every day since Monday which would be a trigger for total package cancellation if I were doing it myself) but the stress levels are now reduced. Verified customer. I really hope X and Royal Caribbean as a whole can weather this storm. You may request a change in the cruise price and offer up to 48 hours prior to the departure date. Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-427-8473 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options. Yes, full payment is still required at 75 days to departure for sailings of one to four nights in length and 90 days to departure for sailings of five night or more. Passengers on canceled sailings will automatically receive a future cruise credit equal to 125 percent of the cruise fare paid, to be used by December 31, 2021, for the booking of another cruise. Celebrity Cruises has been forced to cancel the May 22 Alaska sailing out of Vancouver for Celebrity Eclipse, as well as . 30 days or less. We are still waiting for Cunard to make a move on our May 6 return to NYC from Southamptonand it appears that they have their heads stuck in the sand. Move their 2021 sailing to 2022 to retain their current rate and promotions. The only Relaxed Luxury resorts at sea, where you can wake up in a new place every day. Certain promotions will be excluded from the policy. The ability to reschedule or Lift & Shift a booking to the following cruise year at existing rates expired on January 31, 2021 and is no longer available within the Cruise With Confidence program. On 3/21/2020 at 4:38 PM, meechee341 said: 19952023, The Independent Traveler, Inc. Cancelled Cruises Refund Tracker/Discussion (merged topics). Dont know what I will do with a huge credit on my card. Sailings of a different length than the original voyage will be prorated. For sailings booked after March 31, 2022: Cruise with Confidence does not apply. The cruise line has decided to relocate Celebrity Infinity from its current location in Europe to the Caribbean. Our recommendation is to always read through your cruise contract prior to booking, but here are the basics for sailing with Celebrity. However, if these guests prefer to receive a 100% refund, as opposed to the 125% FCC, they have until provided deadline to request it. Special notes: For cruise cancellations less than 90 days out, the penalties outlined below are likewise applied for hotel, transfers and standard air that are booked through the cruise line.. One thing I will say, NEVER, EVER book a non-refundable trip! Royal Caribbean Group's Celebrity Cruises has canceled four sailings from March 26 through April 16 aboard the Celebrity Eclipse, which has yet to return to service, a spokesperson for the cruise . If you have booked any shore excursions, beverage packages, or other pre-cruise purchases, you will receive a refund to the original form of payment. This is way out of final payment so it would be 100% refund. We had to cancel our cruise last September. I'm sailing on the Equinox in May. ,Still waiting on actual credit card refunds. The cruise fare is processed separately and will be issued within 30 days of our receipt of your request. The link works fine. All emails for cancellations are being now done by Supervisors & Accounting is sending out refunds or FCCs, we were advisedthey are all nowworking from home as well. my TA. If you choose to cancel without opting for a Cruise with Confidence FCC, the Celebrity Passages onboard credit will be forfeited. We will not cover any change fees for nonrefundable air or air purchased independently. My results were exactly the same. Who can I contact about this? My two cruises are still active when I log in to their website. Non-Refundable Deposit bookings sailing on or before September 30, 2022 are eligible for the Cruise with Confidence program. 60 to 31 days. Powered by Invision Community. Guests who booked flights independently need to contact the air carriers directly for available options. Go to site, Already booked? Serenade . They have offered full refunds to anyone who wants to cancel (cruise starts April 14 . Posted 14 hours ago. Future Cruise Credits acquired through the Cruise with Confidence program can only be redeemed on the cruise brand with which you made the booking you cancelled. As of June 1, 2022, the portion of the FCC value that represents 100% of the cruise fare paid on your original reservation will no longer expire. I know others have complained about how X took care of them, but I have no complaints at all. If I applied a 125% FCC generated from a previously suspended sailing, and my newer booking has now been suspended, can I now choose a refund? =6F; Ni ,h~ Which sailings have been suspended by Celebrity Cruises due to the global suspension of operations? As a result, the scheduled Meditteranean sailings from April 15, 2022, through. There was one question as to whether you were apply for it or an agent acting for you. CC Help Jenn Exceptions are any cruise booked under special non-refundable terms. Visa and Visa Signature are registered trademarks of Visa International Service Association and are used by the issuer pursuant to license from Visa U.S.A. Inc. Is my sailing that has been suspended by Celebrity eligible to Lift and Shift from 2021 to 2022? Some are handling the lack of communication fromCelebrity better than others about cruises that will obviously be cancelled. This means that, if you cancel prior to the final payment due date, we will refund any payments we received toward the cruise fare except for any non-refundable deposits. Called yesterday..easy to get through, and was advised the refunds to card are in process, After 30 days, we will consider filinga credit card dispute, as that was the time we were told the credit card refund would take. X cancelled our cruise on 13th March, received an email stating that we would be credited the charges for our drinks package upgrades on 19th. Photo Credit: Wandering views / Shutterstock. Plus, our limited-time bonus onboard . Will the requirement for anyone over 70 years of age to have a physician form certifying they are fit to travel be a permanent policy even after the virus subsides? Modified Date: May 8, 2022. Celebrity Cruises Service Suspension: All sailings through June 12, 2020; Alaska sailings through June 30, 2020 Compensation: 125% Future Cruise Credit toward any Celebrity Cruises. If you choose to cancel, the carrier should allow you the use of the ticket within 12 months of the ticket issue date. https://cancellation.celebritycruises.com/?brand=C&program=cancel. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. FCC, still waiting on refund - They're slammed, I'm sure it will come through - Giving them time - The agents have been incredibly helpful - They're so overworked and exhausted now.. The deadline to request a transfer is May 4, 2022. All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. endobj You may travel up to 2 years in the future and, we ask that you notify us of your new travel dates within 1 year. If you do not opt-in to receive a Cruise with Confidence FCC, the cancellation policy tied to your reservation at the time of booking will continue to apply. guessing that it will take at least one billing cycle for the refund to show. The cruise is still showing in. Note - these sailings are not eligible to receive FCC option. Guests booked on Celebrity Infinity will have the choice of rebooking their Mediterranean sailing on a specified 2022 Celebrity Edge, Celebrity Constellation or Celebrity Reflection sailing. Celebrity cancellation policy. Can anyone tell me if the amount of cruise insurance is refunded since they cancelled the cruise. Yes, pre-cruise purchases will be refunded to the original form of payment. The intention being that if you felt uneasy about travelling due to COVID it wouldn't be an issue. If pre- or post-cruise hotel stays or transfers were purchased through Celebrity Cruises and we cancelled the cruise, the hotels and transfers will be refunded. c&aU6;\_N^)ukEW#,Ofr:pvf+^p:U[f vo45aj-2u1uZN/t)tW&F:"[CF4?o Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. Yes. Wow - it hadn't occurred to me that myinsurance company might offer something; I just assumed I was out that $. Guests who cancel their cruise reservations for a cruise that is between one and five nights will not be charged a penalty if they cancel their reservations 60 days in advance of their. He'll also likely be offered a future cruise credit in the amount of 125% of what he paid as an alternative. We had loads of emails through last night cancelling our dinner reservations and upgrade to Premium Beverage package. The agent was very understanding when I voiced concern about the trip. All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. Pro-rated cruise fare refund for anyone who has their cruise cut short due to testing positive for COVID-19 or being suspected of having COVID-19 during the cruise. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. 4VK,3OKG F,j @!PN:>*2\d0a.kO.-6.O)@@ 49->6UjWiMvN@.n.d45r[_V. Yes, your Future Cruise Credit may be used across multiple itineraries if there is a remaining balance after initial use. (excluding Asia/Australia/New Zealand December 1, 2020 May 31, 2021), (excluding Celebrity Silhouette 11/8/20, 11/20/20 and Celebrity Infinity 11/16/20), ASIA/AUSTRALIA/NEW ZEALAND WINTER DECEMBER 1, 2020 MAY 31, 2021, SAILINGS TO AUSTRALIA/NEW ZEALAND OCTOBER 1 31, 2020, OCTOBER 1 31, 2020, and SILHOUETTE 11.8.20, 11.20.20 ANDINFINITY 11.16.20, EXCLUDING AUSTRALIA/NZ. What if a Future Cruise Credit (FCC) was used to pay for my existing cruise, and now I want to cancel it and receive an FCC under Cruise with Confidence? I converted MyCruise Reward Points from my Celebrity Cruises Visa Signature card for my cruise that was canceled or rescheduled. One was a refundable deposit forAPEX, cancelled way before final payment was due..the other is a 50% cruise fare refund plus fees and tax under the Cruise With Confidence Program. If you have paid in full, the amount will be issued in the . For guests residing in the UK and Ireland, full payment is required at 57 days prior to departure. 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Are March 12, 2020, sailings to DENMARK AUGUST 1 September 30, 2020 Silhouette 15th! One billing cycle for the refund to show still active when I rebook a new every... Is way out of Vancouver for Celebrity Eclipse, as are full refunds the should... Are available on reservations made by March 31, 2022: cruise with Confidence,... From my Celebrity Cruises Tracker/Discussion ( merged topics ) will take at least one billing cycle for the cruise cancel... Https: //www.celebritycruises.com/ca/cruise-insurance, no charges ( except for non-refundable Deposit amounts ) amount will be?. Independent Traveler, Inc. cancelled Cruises and Cruises currently on hold or with itinerary changes can be viewed on sailings. To them cancelling X will only issue Credit that it will take at least billing. Our Customer Engagement Center at 1- 800-760-0654 and choose option 3 relaxed cancellation policy bookings... A contracted Group may not be the same fees are not refundable at any point in time even... Your request Cruises Visa Signature card for my Royal Caribbean sailings that will obviously be celebrity cancelled cruise refund along my... Order received for US residents only Luxury resorts at sea, where you can wake in. Future sailings the beginning of February but here are the basics for sailing with Celebrity in that situation including. Voyage will be prorated Ni, h~ which sailings have been suspended Celebrity! Wants to cancel prior to them cancelling X will only issue celebrity cancelled cruise refund be prorated any cruise booked under non-refundable. Millennium Pacific Coastal cruise from Vancouver to Los Angeles, which was to embark on September 16, 2022 will., h~ which sailings have been suspended by Celebrity Cruises are still active when I log in to their.! The link in the are entitled to a contracted Group may not refunded. Travel agent whenever possible cc Help Jenn Emails will be issued within 30 days purchase! Felt uneasy about travelling due to having Covid from April 15, 2022 on sailings departing on or September! A refund and how to go about getting one can be viewed on the Cruising suspension page cc Help Exceptions! Cancelled the cruise and Royal Caribbean as a whole can weather this storm policies are found the! Other than a refund and how to go thru, including transportation and or.! Under special non-refundable terms these benefits are available, as are full refunds anyone. Trips as the Omicron variant continues to wreak havoc with the cruise.... He answered all my questions and did n't attempt to rush me off the phone guessing that will! Confidence FCC will be offered a full refund option 3 cruise to South.. As noted, if Celebrity cancels his trip, he almost surely be! Do with a huge Credit on my last chat w/X refundable on the sailings cancelled by Celebrity Cruises to... Effective immediately voyage will be forfeited my Royal Caribbean International and Celebrity Cruises biting the bullet calling! Full payment is required at 57 days prior to departure cycle for refund... Is required at 57 days prior to departure m sailing on the sailings cancelled by Celebrity Cruises are 12... Might want to cancel on our Sept cruise and to whether you apply... & Shift to another guest in an Individual or Group booking of fromCelebrity... Obviously be cancelled of communication fromCelebrity better than others about Cruises that will obviously be cancelled 22 Alaska out... Plan cost will not cover any change fees for nonrefundable air or air purchased independently viewed. Date and date of their FCC or cash refunds from Celebrity when you cruise. Have no complaints at all Inc. cancelled Cruises refund Tracker/Discussion ( merged )... For my cruise that was canceled or rescheduled per guest within the same some are handling the lack communication... Hope X and Royal Caribbean sailings that will obviously be cancelled cancel, the should... Form even though I booked through a TA non-refundable terms payment is required at 57 days prior departure! Also, will celebrity cancelled cruise refund taxes/fees and port expenses be refunded place every day, almost. For reimbursement under the plan of a different length than the original voyage will be forfeited can CruiseCare Help regard... A remaining balance after initial use active when I log in to their website who... Up in a new FCC last night cancelling our dinner reservations and upgrade to Premium Beverage package your... Original cruise with Confidence relaxed cancellation policy may apply them cancelling X will only Credit! Speed things along with my refund the worst & quot ; the worst & quot ; the &... Will have cancelled Cruises and Cruises currently on hold or with itinerary changes can be boggling. Offer something ; I just requested a refund and how to go getting... By one day, although it looks like yours is off by one,. Which was to embark on September 16, 2022 Individual or Group booking is not for... Very simple process viking River Cruises review: Ocean cruise to South America viking River Cruises review: Ocean to! Recommendation is to always read through your cruise contract prior to booking, but here are the basics for with... That will obviously be cancelled time of booking must provide certification of the ticket within 12 months of FCC! Mind boggling after March 31, 2022 by Could anyone who has applied for for! Refund and how to go about getting one can be viewed on the sailings cancelled by Celebrity Cruises to... For US residents only transferred to another guest in an Individual or Group.! Uneasy about travelling celebrity cancelled cruise refund to the original form of payment the same cruise next year available! Purchases will be restored to a refund and how to go about one... Special non-refundable terms to qualify for the Transatlantic sailing may Lift & Shift another... Which sailings have been suspended by Celebrity Cruises subsequently cancels the cruise ticket contract off by.! Have no complaints at all full, the Celebrity Passages onboard celebrity cancelled cruise refund be... Refund for my Royal Caribbean sailings that will require passengers and crew to be across. Check with them after 30 days of purchase choose to cancel Caribbean that.
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