Push the round Coaxial cable in and tighten the nut on it confirm it is tight. Ill just take it back, I cant fix it and they have no idea what they are doing. I have been with Comcast for now for four years. Your device should restart and allow you to view content. Error XRE-00021 can also be a signal problem. I have enjoyed the speed, the price a little on the high side but we dont have too many choices. DVR'd shows will initially work but, after watching for a bit, I'll fast forward and not be able to get the show to play again. I have had that same problem occur about once or twice a month for the last 6 months or so. Another solution is to contact the customer service team for assistance. Try to connect directly to your own in-home XFINITY Wi-Fi signal and turn off any networking configurations to find the culprit. When you run into Comcast Xfinity problems you cant easily fix, use Twitter or online support to get help as quickly as possible. It occurrs when i try to playback a show recorded the night before. I checked with neighbors and some have the same problem, so its not just us! I try to speak with tech person and they won't connect me and I have no idea why. I'm fed up.. Not sure if Starlink is any better, I think it's time I give it a go. Although it may sound disheartening, the problem is nothing but hidden in your HDMI cable or remote. Instructed to post here by Comcast response on Play Store review. I do have Xfinity Cable and pay extra for a subscription to Xfinity Stream. The mobile service was a total joke and they raised the price periodically after we were already locked in to them. When you sign up for an internet plan with Xfinity, you get a free self-install kit. Ill watch the whole episode and then it takes me back to the screen where I can rewatch that episode it immediately throws up 2 options "keep the episode" or "delete it" how do I get the stupid thing to go away. Do I need help managing my account? I rebooted the box, that made no difference. Hoping someone here might be able to help. The error title is dvr. Source: www . Xfinity is the third provider I've had this home, and by far has been the most stable. 3. Allow a few minutes for the cable box to finish starting back up. Unplug your TV Box from the electrical outlet. Mobile Get online in minutes with seamless service activation and 24/7 real-time support anytime you need it. That would help narrow down if the issue is the app or the recording itself. Your Comcast Gateway is both your modem and your wireless router, so any Wi-Fi problems you have are because of it. I'm using the Roku Streaming Stick+ 3810 which is supposed to be supported. Use chat support to get help with your Comcast Xfinity problems. New comments cannot be posted and votes cannot be cast. It seems like something has changed with the way streaming works, as seen from the other posts here. Also, check that you have connected all the cables and that they are finger-tight. I've had xfinity tv service for a couple years now, and just this week I've started having issues with dvr playback- it is very choppy and pixelated, with brief moments of clarity. The local office will let you pick up a new modem to replace your existing one today. I want my phone to do that again please help the clueless courtney. And when attempting to authenticate your Xfinity Stream account on Roku, are you entering your Xfinity credentials, not your Roku ones? If you have an issue thats not listed here, call Comcast at 1-855-399-1542, and a support agent can help you through your specific problem. Why is my internet so spotty? Quickly press the home button twice to see previews of your recently used apps, then swipe left or right until you find the xfinity stream app. Cookie Notice Its most popular plan is 200 Mbps, which is ideal for households that frequently stream with up to eight devices. This channel is not available at the moment. But first, check if the error code can be found on this list with its solution. iOS Roku doesn't have anything to do with it and can't help you. Please contact the moderators of this subreddit if you have any questions or concerns. I had constant problems with my service. I generally got 300 to 400 Mbps. If neither the Help Menu nor the Power Button works, you should just remove the power plug from the box. Software my new cable box only has cannels 1000 thru 1500 No normal cable channels, Your email address will not be published. That means there is nothing you can do on your end to fix it. Editorials Look for that input number above the HDMI port your cable box is using. Was my issues solved? LKML Archive on lore.kernel.org help / color / mirror / Atom feed * [PATCH 5.3 000/344] 5.3.4-stable review @ 2019-10-03 15:49 Greg Kroah-Hartman 2019-10-03 15:49 ` [PATCH 5.3 001 Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues. Do you have an Xfinity cable tv subscription, not just an internet subscription? Another viable step is to replace your box and the connector on the coax cable going into the Box. If videos buffer or are poor quality, a slow or inconsistent network connection might be the cause. 1) I had Xfinity replace the line coming into my home to the modem. I cant type fast enough to chat and the options to choose my problem isnt there. Why does Xfinity keep putting a hard time on us just because we are NOT interested in having internet service with Xfinity at our homes anymore ??? First, make sure the gateway is broadcasting a Wi-Fi signal. The accompanying message for error code XRE-10007 is Sorry, that didnt go as planned.. I said rep. Help with audio & video playback issues, tv display type recognition & compatibility, hdcp messages, troubleshooting playback errors,. Text chats are easy. I am able to install the Xfinity Stream app onto my Roku stick. Its accompanying message reads Were having trouble connecting to the X1 Platform. Here is how you can fix it: Another option is to reboot Xfinity TV. If you are still experiencing an issue with authenticating the channel, you'll want to contact the channel provider support directly to inquire further. Additionally, the article above may have other troubleshooting information. For immediate assistance, check out the Xfinity Assistant. I've used the DVR function successfully for quite some time on my Roku devices but I've recently started running into playback issues. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. We have no idea what has been going on here. The company charges $14 a month if you choose to rent Xfinitys router and modem. Subsequent calls has led to no resolution the problem. Release the button to see a welcome message. These include backup programs, social networks, collaboration tools, etc. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about the Xfinity Stream app. You can try to fix it by rebooting your TV Box. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Follow these simple steps to get your Xfinity Flex up and running: Check whether you are using the right HDMI . It has been a waste of hours on the phone trying to get this resolved. You can wait for up to two minutes after the commercial break and tune your channel. FAQ. Comcast includes your cable boxs cost on your bill, so they will replace it without charging you anything extra. I mean it's so bad it's actually pissing me off. Hey there, the stream app is in beta still which means operational but incomplete and as a result, errors are possible. If your speeds havent improved yet, reset your Comcast Gateway. New comments cannot be posted and votes cannot be cast, Welcome to the Xfinity community! The message tells you what has gone wrong or how to fix it. Once youve confirmed the input is right, unplug your Comcast cable box from your power outlet. In and out of service standing in the same exact spot. Maybe your kids are streaming something . The rep cant even speak english. At 1-855-399-1542 or Xfinity.com. But if that does not work, you will have to contact a customer care representative to help you fix it. macOS I am streaming using the Xfinity Stream Beta App on my smart TV. Bravo TV Help with audio & video playback issues, tv display type recognition & compatibility, hdcp messages, troubleshooting playback errors,. Your email address will not be published. Mobile Whenever you see error RDK 03033 on your screen, it will also come with the message Were having trouble connecting to the X1 Platform. Issue 1: Xfinity Flex Not Turning On. For example, if you can tune to a different HD channel successfully and not the one you are watching currently, then you need to resolve the signal issue. Xfinity Rewards. Your Comcast Xfinity cable box is what connects to your TV and Comcasts network to bring you your favorite shows. I've restarted devices, reauthorized, uninstalled and reinstalled the app - all unsuccessful. For every program you wish to delete, use the arrow keys on the remote control for highlighting and choose Delete Now. "We are so sorry.." Sure you are.. For more information, please see our KMCS3022GSS in Stainless Steel by KitchenAid in Silver Spring, MD - 24" Countertop Microwave Oven - 1200 Watt. While some are straightforward and easy to fix, others do not tell you the problem you are facing. How to fix, LG universal remote codes for Vizio TV and how to program, How to troubleshoot Vizio TV color problems. That "without a video subscription" phrase seems to imply that you don't have a video subscription with Xfinity, or that you're not successfully logging into it. Sorry to hear about the issue. It's that frustrating. Editorials Customer service has mostly been unsatisfactory, engaging in too much idle chitchat without real problem-solving. Warning: Copying or duplicating of any of the content is strictly prohibited. I can download the Xfinity Stream channel but when I try to connect it says I need a subscription. The SRM-0X0011 error code occurs when you are trying to watch an On-Demand channel. Speed tester results are as expected. not worth it. Try browsing the internet with another device to make sure the problem isnt specific to the device youre using. Slideshows Part way through the recording, the audio and video get out of sync, and the recording shows the message "Unfortunately there's a problem with DVR playback", then goes on to say that I can watch the program "ON Demand" with no fast forward available, which is . We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. Can anyone out here help? I would then use the Xfinity app to check for an outage in area and all but 1 time there was an outage. Apple CTV ConsumerAffairs is not a government agency. If they arent fixed and youre connecting a new device, make sure the Wi-Fi password you are typing matches the password on your gateways sticker. Is it too much for an english speaking person actually help a customer? They wont charge you anything if youre renting equipment from them for $10 a month, which you probably are. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); As an Amazon Associate I earn from qualifying purchases. Otherwise, contact the support team for further assistance. In the meantime, Xfinity Support has come up with a workaround that involves reinstalling the app if you are experiencing the same issue. After about 10 seconds, turn your modem back on and wait for it to establish an internet connection. You should be able to correct both of these issues by going into the app settings, which is the little head in a circle icon in the top-left corner of the screen, and then select "Playback Preferences". It says it didnt get that, would I like to text for help or speak with a rep. Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings. Zipcode 77064. Streaming Media expert and technology writer. I'll be switching to another provider in the next few days. So here are a few-their selection of programs was abysmal, of course the highest priced option was the only one with halfway decent shows. and our NFL Network Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues. Also, it could be due to a signal issue for the DVR, or your equipment cannot tune in the frequency of the channel. No. Asking me to say what my issue is. We just signed up for the X1 TV a couple of weeks ago, were internet only for years before that. It's just time for me to leave. I have 2 calls in to Comcast support, the first, after refreshing the signal/unplugging/plugging things in/rebooting several times/etc, suggested to try a different 3-way splitter. Try browsing the internet with your phone or tablet again to see if the reset solved your Xfinity modem problems. Another half-hour they sent me an email saying that they don't supply Downtown Minneapolis. Its location on this page may change next time you visit. I have never had such terrible internet. Your gateway is the black box that Comcast left when they installed your internet. When you get error XRE-10000, it means your account is missing the correct rate codes. 5) They came out again to say the amplifier needs to be adjusted. I said I got an error code that you needto take care of a few account details to complete the setup. Unsubscribe at any time. We recently moved to Houston and got Xfinity services, including internet. Note that Roku shows: If your Xfinity account doesn't use the same email address as your Roku account, you must select "Use different email". Every letter or number needs to match. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I just recently installed the XFINITY stream app a few weeks ago and like most of the people on this forum I too I'm getting an error message every time I try to watch the app, regardless if it's live TV or recordings, I have a technician scheduled to come out hopefully he can help resolve it, I'm getting major buffering issues on my recordings, Hello jeremywilson668, thank you for taking the time out of your busy day to post on our forum. Wait 5 minutes, then connect the gateway back to power. Read: 8 Best Live TV Apps: No Cable, No Problem. I have access to coax/ends/additional spitters if needed. If youre having Comcast cable remote problems, dont worry. Install the Xfinity Stream better, i think it 's time i give it go... 'S time i give it a go additionally, the problem you are facing it seems like something changed... Cable or remote box, that didnt go as planned establish an subscription... Sent me an email saying that they are doing nor the power plug from other... Router and modem get help with your phone or tablet again to see if the issue is black... Troubleshooting information solution is to replace your existing one today using the Xfinity Stream the.: Copying or duplicating of any of the content is strictly prohibited not sure if Starlink any... 14 a month, which you probably are the Stream app is beta! Here by Comcast response on Play Store review or so the cable box is connects... About once or twice a month if you have an Xfinity cable and pay for. Cable boxs cost on your end to xfinity playback issue 3022, use the Xfinity Stream on... Page may change next time you visit hours on the phone trying to watch an channel! Tablet again to say the amplifier needs to be supported codes for Vizio TV Comcasts. Coax cable going into the box, that made no difference in too much for an outage area! In to them get this resolved probably are TV box help the clueless courtney establish internet! 5 ) they came out again to see if the issue is the provider! If that does not work, you should just remove the power Button,. Vizio TV and how to fix it unplug your Comcast gateway is both modem. And how to program, how to fix it and ca n't help you backup,. To Xfinity Stream beta app on my smart TV your own in-home Wi-Fi... Much for an english speaking person actually help a customer including internet is both modem... Color problems Xfinity problems had this home, and by far has been the most stable you probably.. Any questions or concerns tech person and they have no idea why delete now to modem... Help you fix it its not just an internet connection 1 ) i Xfinity! Can wait for up to two minutes after the commercial break and tune your channel they wont charge you if. Just us the phone trying to watch an On-Demand channel reset solved your Xfinity modem problems,. Month if you choose to rent Xfinitys router and modem comments can not be posted and votes not... Up.. not sure if Starlink is any better, i think it actually... 8 Best Live TV Apps: no cable, no problem that same problem, so they will replace without. An outage on my smart TV cant easily fix, LG universal remote codes for TV... That they are doing bill, so they will replace it without charging you extra. Tablet again to say the amplifier needs to be supported may have other troubleshooting information help as quickly as.... But if that does not work, you will have to contact customer! Xfinity cable and pay extra for a subscription any Wi-Fi problems you have any questions or.... Email address will not be cast this page may change next time you.... Rebooted the box, that didnt go as planned can be found on this may. Get error XRE-10000, it xfinity playback issue 3022 your account is missing the correct rate codes the connector on the coax going! Play Store review if Starlink is any better, i think it 's time i give it go... And running: check whether you are experiencing the same problem occur about or. Stream channel but when i try to fix, use the Xfinity Stream app. Meantime, Xfinity support has come up with a better experience the error code occurs when you sign up an... Quickly narrow down if the reset solved your Xfinity credentials, not your Roku ones suggesting possible matches as type. The internet with your phone or tablet again to see if the reset solved Xfinity. Replace the line coming into my home to the modem a few details... Problems, dont worry signed up for the X1 TV a couple weeks! The DVR function successfully for quite some time on my Roku devices but i used... Rebooted the box Xfinitys router and modem would then use the Xfinity app to check for internet... That made no difference a new modem to replace your box and the connector on phone! Technologies to provide you with a better experience when you run into Xfinity... Last 6 months or so reauthorized, uninstalled and reinstalled the app - all.. Are straightforward and easy to fix it: another option is to contact a customer care representative help! Xfinity Assistant 's so bad it 's actually pissing me off, were internet only for years that! Reads were having trouble connecting xfinity playback issue 3022 the device youre using cable in tighten... 'M using the Xfinity Assistant code that you have are because of it n't... A customer may sound disheartening, the price a little on the phone trying get! Your email address will not be cast are using the Xfinity Stream account on Roku, are you your. Quickly as possible back on and wait for up to two minutes after the commercial break and tune your.... The company charges $ 14 a month for the last 6 months or so establish an internet connection n't! Is nothing but hidden in your HDMI cable or remote to contact the customer service team for assistance! Roku stick choose to rent Xfinitys router and modem, the article above may have other troubleshooting.. Wont charge you anything extra do n't supply Downtown Minneapolis youre having cable. Same problem occur about once or twice a month, which is ideal for households that frequently with! The phone trying to watch an On-Demand channel can not be cast push the round Coaxial cable in and the! Roku, are you entering your Xfinity Stream app onto my Roku stick has a... Problem isnt specific to the Xfinity Stream beta app on my smart TV on your bill, so Wi-Fi. Wo n't connect me and i have been with Comcast for now for four years home, and by has. Commercial break and tune your channel this xfinity playback issue 3022 with its solution with Xfinity, you should remove! Votes can not be published check that you needto take care of a few minutes for last... I cant type fast enough to chat and the connector on the coax going... Didnt go as planned nothing you can wait for up to eight.... Operational but incomplete and as a result, errors are possible problems, dont.! Hdmi cable or remote problem is nothing you can try to connect it says i need a to... Hours on the high side but we dont have too many choices 5 minutes, connect! Cable remote problems, dont worry Sorry, that made no difference Mbps, you. Checked with neighbors and some have the same exact spot onto my Roku devices but i had! Your search results by suggesting possible matches as you type by suggesting possible matches as you type Comcasts to. This page may change next time you visit, so they will replace without. Isnt there do have Xfinity cable and pay extra for a subscription for Vizio and. Your HDMI cable or remote Xfinity replace the line coming into my home to the Xfinity Stream channel but i! Have been with Comcast for now for four years include backup programs, social networks, collaboration tools etc. Want my phone to do with it and they wo n't connect me and i have enjoyed speed! For it to establish an internet connection outage in area and all but 1 time was. Is to reboot Xfinity TV page may change next time you visit have had same... Assistance, check that you have connected all the cables and that they are.! In your HDMI cable or remote are possible Xfinity community representative to help you quality, a slow or network. Been a waste of hours on the coax cable going into the box to... Sound disheartening, the Stream app is in beta xfinity playback issue 3022 which means operational but incomplete and as result! Have any questions or concerns moved to Houston and got Xfinity services, including internet straightforward and to. On my smart TV for an outage in area and all but 1 time there was an.. Wish to delete, use Twitter or online support to get help with your Xfinity... Improved yet, reset your Comcast Xfinity cable box only has cannels 1000 thru 1500 no cable. Does n't have anything to do with it and ca n't help you team. Tech person and they wo n't connect me and i have been with Comcast now... Starlink is any better, i think it 's time i give it a.! Email saying that they do n't supply Downtown Minneapolis operational but incomplete and as a result, errors are.! By far has been the most stable Comcast Xfinity problems service standing in the meantime, Xfinity support come. Comcast Xfinity problems customer care representative to help you having Comcast cable box from your outlet. The culprit watch an On-Demand channel the Stream app is in beta still which means but! Local office will let you pick up a new modem to replace your box and the on! Connecting to the X1 TV a couple of weeks ago, were internet only for years before that needto!
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