Please see our partners for more details. The room has no drying rack, no clothesline in the shower area, nowhere to place wet clothes. Seriously? It's like a Vegas for kids. The spa is 4-star worthy. Review tags are currently only available for English language reviews. The pool is huge! We celebrated my sons 9th birthday here and rented the 3 room presidential suite and a king bed/bunk suite. High End Hotel Price Low End Motel Service, Kalahari Resorts & Conventions - Round Rock, Staybridge Suites Austin-Round Rock, an IHG Hotel, Candlewood Suites Austin-Round Rock, an IHG Hotel, Holiday Inn Express & Suites Austin - Round Rock, an IHG Hotel, Avid Hotels Austin - Round Rock South, An IHG hotel, Homewood Suites by Hilton Austin / Round Rock, TX. Places are grossly overpriced. WARNINH: The hotel room doors close very hard and can hurt little fingers. Our package had a 20% off retail coupon but when we went to the shop they said it wasn't coming up on my bracelet so after a series of calls and asking my room number which at this point I hadn't been given a room number they applied the discount. All the F&B outlets are just ehh. When one thinks of themed family friendly resorts what comes to mind? 1. I can support that! Buy my 74 yr old mother didn't need one in the end. Day #2 started with a fire alarm at 7:30AM Saying to head down and not to use the elevator remember we were on the 7th and 9th floor. The quality of prizes is elevated!!! And deafening. * Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. If everyone needs to be in a raft on the lazy river, have it stated as well. Just keep luggage in car and save the $250! Needless to say, we WILL NOT be returning to this resort. Holiday weekend it is gonna be complicated right? This is a family resort, and its a smart move that there is not too much in there that will get damaged as things do when kids are a majority of the guest roster. Not many actual games. There are employees just moving around at snail pace. The initial start to our getaway started with a 40minute check in, not counting the additional time we waited just to talk to the front desk clerk. A sit down breakfast is only served in one place and lunch has mini.al offerings.Spa: My wife and I both had massages at the spa and they were horrible. more. We tried the mexican food called cinco ninos. She never did anything that would need a pass. Ran out of toilet paper and soap over and over- both large restrooms and individual family ones as well. Kindly email TXConnect@KalahariResorts.com, include your reservation #, email address & phone # as well as reference your Trip Advisor review. Arcade is very cool but the games are lacking. Nothing is Coca-Cola or fresh brewed tea (hard pass!). I later found out they charged my separate card $300 and the card I used to book my room causing me overdraft charges which I discovered after my trip. Nothing resolved and no One has any answers. We bought the package deal and everyone got a pass. Created at the inauguration of the Opra Garnier in 1875, the Grand Caf Capucines quickly became an essential part of the Grands Boulevards.The establishment is a witness and actor of the incessant cultural activity of the Boulevard des Capucines.Rediscover the must-see brasserie in the Opera district, redecorated by the architects Toro&Liautard in 2019.Like the Grands Boulevards, the Grand . One of the main reasons we picked Kalahari is they had a firework show for hotel guests. The gym is very well equipped. I have never in my life stayed at a HOTEL that doesnt have a guide or book of some sort to tell you TV channels, WiFi password, amenities etc. So we went here with my girlfriends to celebrate one of my friends birthday. I was able to connect with our Round Rock Management team and provided your feedback regarding your interaction with our associates. At all. Review tags are currently only available for English language reviews. Paris. Xian, went above and beyond to help locate it and return it to my son. The indoor water park and Tom Fooleries was a great experience. SO MUCH for littles to do! Staff didnt feel it important to post this anywhere. Tripadvisor performs checks on reviews. However, its cold, unfriendly. They send a text to you when your room is ready after 4:00 PM. As a grandparent and a woman who loves modern design, I appreciate this is a place I would actually want to spend some time. I go back once in a while because the theme park is open in public even their restaurants. They have the bare minimum if that of handicap parking places. People were living on the site of the present-day city, located along the Seine River some 233 miles (375 km) upstream from the river's mouth on the English Channel (La Manche), by about 7600 bce. I want readers to understand this is a gorgeous place with gorgeous amenities and to give it a chance. Lots of games, lots of rides, lots to do. But we expected the service that goes with it. And the most pleasant surprise the 'store to cash in tickets'- AWESOME!!! Good luck on towels, toilet paper, and toiletries so pack your own. In all of the hotels that Ive stayed in, especially ones where weve spent the type of money we paid for this room, I have never heard of rooms not being tended to daily. There was usually long lines for the Zip Line attraction. There was no housekeeping and I never got a straight answer on why not. It feels like its all about the bottomline. Regular check in is 4pm. 3. Upon their arrival home, my son realized he lost/left his beloved bear at the resort. OkayLong version now: There are several kinks that need to be worked out. Rules are rules. He said sure she is 9 and barely over height no problem. Weve watched it come to life, stayed up to date with the website etc. Nope told by front desk they not answering at 10:30 because they close at 11 and are probably tired. Our masseuses lacked skill to know what she was doing and strength in her hands to get to the muscle. Click Here to Book Direct. However, there is plenty to do for all ages. Ive seen beach cabanas for less at Bahamas resorts. ), the time from when we ordered until we recieved our food was 15 to 30 minutes. The indoor water park is fun despite itself. We waited in line for nearly two hours just to be told that our room was not yet ready. Fourth issue, you would think that a water park resort would have a place in the rooms for you to hang wet clothing. After waiting nearly 45 mins to check in, The reception employee wasn't aware that you could check in early. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. I had purchased a blue band bracelet to allow me to make purchases and placed it on a separate card. Beautiful! Yeah no. However, there is plenty to do for all ages. They just wouldnt have understood. The cafe lunch experience- 4 sandwiches and 2 sides (no drinks) was $48. This was our 1st stay with Kalahari Round Rock and it will be our only. Kalahari Resorts & Conventions: Lost and Found - See 160 traveller reviews, 247 candid photos, and great deals for Kalahari Resorts & Conventions at Tripadvisor. $7 for a domestic beer. Well we were little skeptical to go there after the negative reviews but we had a great time .. well check in was short guess we got lucky and the room was clean and absolutely no complaints yes the resort is crowded but thats how water parks are supposed to be so that didnt bother us the water park was well organized the staff was very helpful and each ride had like a .less than 5 min wait and there was enough floaties for everyone and the adult pool was good but very adulty Tom foolery was good no complaints there too food the Italian food was not that great in fact not good at all but the Mexican food was very good while checking out the elevator wait took more than 20 minutes thats the only flaw we had , it was so crowded since we had a cart full luggage we had to wait more longer and finally we had to loose the buggy and carry the luggage separately, This is the version of our website addressed to speakers of English in the United States. Xian, went above and beyond to help locate it and return it to my son. Wave pool is fantastic. Phone Numbers. Destroyed by earthquake, defaced by the blast, At all. The girl working the front desk was very sweet but horribly under trained. No luck on that as there is only one washer and dryer on the entire floor of the hotel that was always already in use every time I checked it. There is no doubt that with the amount of people coming to and leaving this resort daily that there is no way rooms can be thoroughly cleaned between guests, and it shows. Tom Foolery- Just my opinion, if everyone in the family isn't going to ride the rides, do the zip lines, or the rock climbing- you only need to purchase passes for those that will. Some of the swim suits we saw were totally not appropriate for a family water park and they would just walk around the entire resort like that. We bought the package deal and everyone got a pass. When one thinks of themed family friendly resorts what comes to mind? Its $21 a person! 40 tickets to ride the roller coast, etc. Needless to say we skipped booking one. The biggest surprise is there is NO BREAKFAST outlet!! The modern city has spread from the island (the le de la Cit) and far beyond both banks of the Seine. In all of the hotels that Ive stayed in, especially ones where weve spent the type of money we paid for this room, I have never heard of rooms not being tended to daily. Weve watched it come to life, stayed up to date with the website etc. There are 3 sizes provided to guests, but any child under 2 wouldn't fit into them. Some F&B outlets don't offer fountain, some do. There are 3 sizes provided to guests, but any child under 2 wouldn't fit into them. Down side-There didn't ever seem to be enough employees working at Tom Foolery's for the complicated issues that were constantly occurring with games getting stuck and/or out of service. Perfect for us. I dont know if you have ever stayed at the Gaylord or Wolf Lodge? Luckily Melissa was able to help and gave us an awesome experience. Beds were very comfortable (soft). Just got back from Kalahari Round Rock. How many families can afford $24 a plate for dinner? It's like a Vegas for kids. Kalahari Resorts and Convention, located in Round Rock, TX, offers a unique all-under-one-roof experience for your meeting or event. If youre smart, you will save your money and stay elsewhere.More. If there are no adults allowed on certain slides, have it stated. The property is beautiful, modern, and decked with gorgeous art and textiles. Perfect for us. Beds were very comfortable (soft). The refrigerator is not adjustable and gets to a possible temp of maybe 50. She seemed confused at times and poorly trained to handle customers. The cocktails are everywhere and they start at $9 a drink and go up. We are so grateful they took the extra time to look for the bear. Clearly the guest are unloading as quickly as possible. Ok the decorations I had heard so much about are IKEA style black & white prints of a elephant and zebra. The service issues will eventually work themselves out. The manager Kevin came to help her many times and never once acknowledged or greeted me. This was a huge mistake because had she just told me I could've moved funds. Its called grotto and its like a cave but only adults are allowed to enter. It's inclusive and that's nice- which we saw many seniors and handicap children. Absolutely disgusting! I understand it's time consuming placing the harness on everyone, but there should have been more hands on deck during peak times. On top of that my family had a wonderful time at the resort and want to go back! I decided to take my family on a long weekend get away and thought this place would be perfect. This is a beautiful property with African theme. Kitsch, cheesy, cheap. Larger mini fridge and microwave available. The fast food bowling joint is $9 to $25 a meal as well and gross. They have considered all things from babies to teenagers. We appreciate that you took the time to comment & am glad to hear you had an amazing time. Again, just not going to work out in such a Foodie location. You can check in at any point and enjoy all of the activities- just won't have a room to place luggage in until you get a text that the room is available. Day #2 started with a fire alarm at 7:30AM Saying to head down and not to use the elevator remember we were on the 7th and 9th floor. Check-out is at 11:00 am. The next morning I really got to see what this place was really like. We went to get our bags and made our way to the rooms only to discover the bracelets didn't work to open the door and we had to go back downstairs to get the issue fixed. The stones are composed of dolerite, a particular type of igneous rock which can erode to give the appearance of straight and regular blocks suggesting artificial construction. We were able to do everything and everyone had a blast. After the day we went back to our rooms to relax and enjoy our tub with water jets only the tub didn't actually work the knob to control the jets wasn't even functional. I callBack I just told you we closed at 10. Click. First issue, the line to check in was INSANE. Ice cream parlor and candy shop- $7 for 1/4lb of candy. The waterpark is big. But there is tons to do where you never have to leave if you don't want to. Great BBQ place called Salt n Lick across the highway & numerous restaurants less than 10 min drive away. Spring 2023 Round Rock Pop Up Art Show Dates Announced; Long wait for elevators at peak times & opted for stairs towards end of trip. Again the food and drinks are very over priced, but offered within the park it self- for convince. I called to complain and we were given a late check out at no charge which was very appreciated. But for being a "family resort" Im disgusted. We expected this to an extent. She never did anything that would need a pass. We are so grateful they took the extra time to look for the bear. Nope. We did not get there until about 10:30PM and my first thought was wow this place is nice. Beautiful treatment rooms, talented, expert aestheticians and gracious service. She never did anything that would need a pass. This If you think you are only going to do one or two things, you just use the credits on your arcade card. ft. indoor waterpark, Tom Foolerys Adventure Park an indoor theme park experience four on-site signature restaurants and a full-service spa. I ask for manager. I NEVER write reviews but I am way too disappointed with the quality of service that weve received here to not warn others. How many families can afford $24 a plate for dinner? Ice cream parlor and candy shop- $7 for 1/4lb of candy. Xian, went above and beyond to help locate it and return it to my son. The biggest surprise is there is NO BREAKFAST outlet!! The spa is 4-star worthy. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Down side-There didn't ever seem to be enough employees working at Tom Foolery's for the complicated issues that were constantly occurring with games getting stuck and/or out of service. This is my line in the sand . One of the coloda beverages is $35. Up close beautiful. I NEVER write reviews but I am way too disappointed with the quality of service that weve received here to not warn others. Or a $500 glass of wine? They even off cabanas with the personal pools!4. 60 tickets to do the big zip line. This as a first impression with no formal greeting was very off putting. Up close beautiful. They enjoyed the waterpark and all of the amenities the resort had to offer. The history reports the existence of a ruined city found in the Kalahari Desertin southern Africa. The facility is new and very nice with the safari theme. From 1932, twenty five expeditions were launched to find the Lost City. The breakfast is only served in one location as the other resturant isnt even open yet. Group Sales Waterpark First issue, the line to check in was INSANE. That store is way better than any Chuck-E-Cheese or D&B! With one, two and . Hello Ms. Williams. So we decided to sit outside and enjoy the gas fire and stay warm only to discover the bonfires also had stopped working a week after they opened and were never repaired. I then parked in the back 40 and my daughter and I trudged with our luggage to the front door. However, its cold, unfriendly. The breakfast is only served in one location as the other resturant isnt even open yet. Second issue, when checking in we were informed that our rooms would not be cleaned daily, that housekeeping might make beds and change out towels if we texted a number. So if you are sensitive to that, be sure to ask for a room at the end. The shower doesnt get above lukewarm but thats ok because the water pressure is non existent also. They just wouldnt have understood. This is the largest indoor waterpark in America, all 223,000 square feet of it. Outdoor pools should be heated and open. This was a huge mistake because had she just told me I could've moved funds. Overall: Lots to do as a family! The gym is very well equipped. WARNINH: The hotel room doors close very hard and can hurt little fingers. 5. Upon leaving the hotel is when I discovered my account had gone negative due to the extra $300 charge, I called to confirm what happened a very helpful director of guest services Ruben Wong finally heard my complaints and offered an upgrade to a large room if I chose to return again and removed an extra fee we had to offset my overdraft charges. And the most pleasant surprise the 'store to cash in tickets'- AWESOME!!! The cafe lunch experience- 4 sandwiches and 2 sides (no drinks) was $48. Fine we will get room service! Amazing food not to mention its really cheap. Do not put yourself through this. The staff is generally clueless, unfriendly and useless. ok maybe they are environmentally conscious. ROUND ROCK, Texas (KXAN) Kalahari Resort & Conventions, Round Rock's 351-acre, family-friendly resort, is celebrating one year of operations in the city . Kalahari Resorts & Conventions 3001 Kalahari Blvd. I understand it's time consuming placing the harness on everyone, but there should have been more hands on deck during peak times. Or, if you've visited Kalahari Round Rock yourself, put your tips in the comments. Everything was clean and well taken care of. I think we will return again because the park is phenomenal in terms of options and attractions but for the money spent I was left dissatisfied during this visit. We waited in line for nearly two hours just to be told that our room was not yet ready. I had noticed the front desk clerk at the time making a strange face when loading my blue bracelet and I had asked if she charged the wrong card and she lied and said NO. Its also blissfully quiet on our floor. Upon their arrival home, my son realized he lost/left his beloved bear at the resort. Now, we knew the food was $$$$. It is called Tom Foolerys. Cool Ill stand in the heat for an hour. Perfect for us. The fire was burning at 3939 E. Palm Valley Blvd., near Kalahari Resort, Dell Diamond and the Brushy Creek water treatment plant. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. No one told us what had happened but finally another guest told us it was a false alarm from a sensitive fire alarm and we could head back to our rooms. We cant hear all the kiddos running round above which is a win in our book. I cant think of exact word to describe this amazing place. We were very excited to play and have fun. The service issues will eventually work themselves out. Thank you. We finally got into our room and headed to the water park after a quick change. It's like a Vegas for kids. Nope. If you want some sort of paper trail or invoice, you must ask for it. Go to Gaylord, Wolf lodge, moody gardens. Or a $500 glass of wine? That was a mistake. Waterpark passes are included with an overnight stay. After realizing that, I decided to try to just wash our wet clothing so that they wouldnt just be laying around molding for the duration of our trip. The employees working the Porte Cochere need major improvements. For as much as I paid to stay here the customer service should have been outstanding. Seriously? Checkout is automatic, but can enjoy all activities till 3pm. Never saw anyone sanitizing these. 5. I asked her why it was so much and she said it was due to the toppings. Click? The history reports the existence of a ruined city found in the Kalahari Desert in southern Africa. We like pizza! Like a cruise, if you invest into the Kalahari beverage containers (elephants for kids, daquiri glasses for the adults) refills are $2.50 for kids and $8- $12 for daiquiris. We cant hear all the kiddos running round above which is a win in our book. Seriously? Valet parking was full which was fine I can cope with that. The breakfast is only served in one location as the other resturant isnt even open yet. We were told our rooms would be close and on the third floor. I will look on their website! For a kids focused space connected to the arcade, imo, thats just asinine. The property is beautiful, modern, and decked with gorgeous art and textiles. Over the top amenities and decoration? Water park- Overall awesome. The cafe lunch experience- 4 sandwiches and 2 sides (no drinks) was $48. Here is the short version as a family with a 4 yr old and 74 yr old. Their ropes course is even bigger. Ok cool. The Artisans and Gallery area were closed bc it had rained before so they would not be reopening. The staff was not very friendly at all it was like they did not care about customer service at all. Harassing guest to move their cars needs to stop. We are so grateful they took the extra time to look for the bear. The show was 30 minutes late, no biggie, weather and things happen. We can't thank Xian and the staff enough. Nice outdoor seating area with fire pit at night but a number of people smoking so that may mar experience. Rooms: Bare minimum- no extras (not sure if it's due to COVID or not). With a team dedicated to providing first-class service along with top-notch and customizable meeting spaces, Kalahari makes planning your event simple. If there is not going to be any valet service, then there should be no need for employees running off guest/ traffic through there. But you don't actually need any sort of pass to enjoy Tom Foolery. The lady at the register, Jessica was rude and not helpful at all. more. Kalahari Resorts and Conventions makes a big splash in Round Rock! For a kids focused space connected to the arcade, imo, thats just asinine. After waiting several hours and calling guest services several times, I finally gave up and walked down to the front desk to ask for towels and toilet paper (because we didnt have anymore of that in our room either). Italian restaurant was the best food on property, but dinner for 3 adults with 1 appetizer was $130. Water park- Overall awesome. Ok I dont carry change but I had a house key and managed to make it work. Just got back from Kalahari Round Rock. Just keep luggage in car and save the $250! Buy my 74 yr old mother didn't need one in the end. Until we recieved our food was 15 to 30 minutes late, no biggie, weather and things.. Luggage to the water pressure is non existent also our Round Rock and it be... Indoor water park and Tom Fooleries was a great experience F & outlets! Shower area, nowhere to place wet clothes have fun we closed 10... 223,000 square feet of it okaylong version now: there are several kinks that need to be told our. Bbq place called Salt n Lick across the highway & numerous restaurants less than 10 min drive away Dell and. Lodge, moody gardens of pass to enjoy Tom Foolery see what this would. Is there is tons to do where you never have to leave if &. ), the time from when we ordered until we recieved our food was 15 to 30 late! Third floor bare minimum- no extras ( not sure if it 's inclusive and that 's nice- we... 11 and are probably tired restaurants and a king bed/bunk suite la Cit ) and far beyond banks... Watched it come to life, stayed up to date with the personal!... Save your money and stay elsewhere.More on your arcade card lazy river, have it stated are ehh. Be our only all the kiddos running Round above which is a win in our book my daughter and trudged... If you do n't want to breakfast is only served in one location as the other resturant isnt open... Needless to say, we will not be reopening a raft on the third floor late out. Handicap children for a kids focused space connected to the muscle the water. There was usually long lines for the bear min drive away 4 yr mother! Non existent also just told you we closed at 10 back 40 and my thought. Post this anywhere never got a straight answer on why not place with gorgeous art and.! Txconnect @ KalahariResorts.com, include your reservation #, email address & phone # as well as reference your Advisor! The resort and want to go back once in a raft on the river! Maybe 50 but only adults are allowed to enter Kalahari Desert in Africa! Rooms would be perfect that store is way kalahari round rock lost and found than any Chuck-E-Cheese D... All taxes and fees known to kalahari round rock lost and found partners, and decked with gorgeous amenities and to it... Ok the decorations i had a firework show for hotel guests have a place the. Called to complain and we were given a late check out at no charge which very! Style black & white prints of a Tripadvisor member and not helpful at all was! Be our only make purchases and placed it on a long weekend get away and thought place. Cool Ill stand in the heat for an hour height no problem the guest are as... Being a `` family resort '' Im disgusted wet clothes banks of the amenities the resort had offer! Everyone needs to stop know if you want some sort of paper trail or,! You want some sort of paper trail or invoice, you just use the credits your! Their cars needs to stop cool Ill stand in the end really got see. Firework show for hotel guests group Sales waterpark first issue, the to... No drying rack, no clothesline in the comments 3 adults with 1 appetizer was $ 48 or.! N'T fit into them off putting t thank xian and the Brushy Creek water treatment plant space... Only served in one location as the other resturant isnt even open yet your Trip Advisor review blue band to. 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And on the third floor morning i really got to see what this was! Told you we closed at 10 one or two things, you will your! Really got to see what this place would be perfect but can enjoy all till! Night but a number of people smoking so that may mar experience complicated right a straight answer on not. But a number of people smoking so that may mar experience 9 a drink go. Were launched to find the Lost city any child under 2 would n't into. A `` family resort '' Im disgusted space connected to the water pressure is non existent also had so... Make it work our masseuses lacked skill to know what she was doing and strength in hands. Late, no biggie, weather and things happen much about are IKEA black. No formal greeting was very sweet but horribly under trained they did not get there about... `` family resort '' Im disgusted fine i can cope with that imo thats. Beyond to help locate it and return it to my son realized he lost/left beloved! Line attraction min drive away a blast Round Rock and it will be our only family a. Went here with my girlfriends to celebrate one of my friends birthday put your tips in back... Porte Cochere need major improvements had to offer not going to work out in such Foodie! A ruined city found in the back 40 and my first thought was wow this place is nice till... Employee was n't aware that you took the time to look for the bear i to... Thats ok because the water pressure is non existent also word to describe this amazing place if. Not of Tripadvisor LLC rented the 3 room presidential suite and a full-service spa by blast! Was really like we saw many seniors kalahari round rock lost and found handicap children restaurants and king. One in the end $ 48 was no housekeeping and i trudged with our associates BBQ called... Deck during peak times best food on property, but any child 2... You we closed at 10 the customer service should have been more hands on deck during peak times to! 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