4 Jet2.com Customer Service Advisor interview questions and 3 interview reviews. The hiring process at Jet2.com and Jet2holidays takes an average of 31 days when considering 225 user submitted interviews across all job titles. At the end they told me I passed and offered me an invitation to their assessment centre, which was supposed to be on the 18th of February. Dial the Jet2 customer service number +44 20 3059 8336. Then a phone call asking some questions. Customer service job interviews can be daunting and challenging if you're not prepared for the questions you're likely to be asked. At Jet2.com and Jet2holidays, both our customers and colleagues mean the world to us. Fly with us and take your career to new heights. A band to help our customers get into the holiday spirit Slightly unprofessional. We have flown with jet2 before & never had any problems, but after covid & seeing all the horror stories about cancelled flights & mega queues we were both worried about what might happen. Te dicen en la misma llamada si has pasado a la siguiente fase, y apenas duro 10 minutos. #Jet2 #CheersTo20Years. On the 21st of February I have, finally, been sent an email with my interview invitation. Our Holiday Operations roles, both Overseas and in the UK, help our customers Have a Lovely Holiday. A Ballymoney mother and daughter who both work as Cabin Crew for leading leisure airline, Jet2.com, are today (8th March) celebrating International Womens Day, while giving an insight into their Jet2.com was voted 'Best Short Haul Airline' five times in the last seven years at the Globe Travel Awards, Jet2.com 2002-2023 A subsidiary of Jet2 PLC. The support team members will assist you thoroughly within the least possible time. Welcoming our customers at Check-in, working in the Baggage Hall, on the Ramp or even Driving our trucks. The assessment day consisted of: a presentation about the company. At Jet2holidays we are all about delivering a VIP service to all of our customers, whether they book directly with us or with one of our valued Travel Agent Partners.Our Trade Advisors, who are a dedicated team within our Contact Centre, are an integral part of our service delivery promise as they provide dedicated support to . Clearly just an exercise to how you sound on the phone.. she was more interested to know how Id get to work should I be successful. I called them on the 18th of February and they told me the date has indeed changed, the assessment centre would be on the 23rd of February. Youll keep us flying and give support both in the air and on the ground. What They Want to Know: Interviewers want to know how you'll respond to and diffuse negative emotions from challenging customers. Tell me about a time you dealt with a difficult customer? Personally I think its been a waste of time. Thank you to all of our lovely customers who helped celebrate this milestone with us, we couldnt have done it without you! excuses voor het ongemak. Based in the UK, we support our teams in destination to deliver a VIP customer service. Jet2 is also known for looking after their staff with rewards, such as-private medical insurance, competitive pay and . Click to reveal I was told I passed this as part of the call and would receive an email invitation to an assessment day. Lamentamos pelo inconveniente. Airport Customer Helper (15) Customer Service Advisor (6) Travel Advisor (6) Customer Helper (6) . Our multi-skilled Travel Experts are here to help our Customers before, during and after their holiday. It seems taht they are really care about this recruitment process. Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area, When you worked in a team Youll help us deliver serviceable and well presented aircraft to keep our operation running reliably and on time. Wir entschuldigen uns fr die Umstnde. The two ladies who interviewed me were very accomodating and lovely making me feel very calm and positive throughout the time I spoke to them! Aydanos a proteger Glassdoor verificando que eres una persona real. Once you reach there, you can find all solutions to your queries. 10 minute phone interview and 4 hour assessment centre (presentation, roleplay and interview). Youll deal with the concerns of our customers, and praises too, always aiming to respond with care and consideration to deliver our VIP customer service. I interviewed at Jet2.com and Jet2holidays in Feb 2023, It is one that I'll describe as seamless, professional, timely, and straight forward. 2. Non ho ancora fatto il secondo step. A career with us means youll be a part of our fast-growing business and share in our many successes. summary. I told him part was through the salary is half of that I am on now for Mon-Fri and he said the salary is as is if you dont like it we won't take you through to the next round and you can withdraw your application - the other reviews hit the nail on the head! Jet2.com and Jet2holidays fly high at prestigious Globe Awards. I applied online. Afterwards I felt completely destroyed and do not feel like I was given a fair chance to show them my potential. Anonymous Employee in Edinburgh, Scotland, I applied online. You need to stay on the phone call until you're in touch with an expert. Jet2.com was named the - by UK travel agents for the tenth time. Even got an email on 5th jan saying i was unsuccesful on face to face interview but thanks for attending . The interviewer was clearly reading off a script.. badly may I add, and the tone of voice clearly sounded like she didnt want to be working there. This week we celebrated 20 years of flying with a fabulous event at the airport where it all started, Leeds Bradford! What do you expect your working day to be like? A presentation to start. During the interview the recruiter already made it extremely clear I didn't get the job. Join our award-winning business. To check the status of flight booking Press 2. Following the test, I was asked a series of questions around why I wanted to work for Jet2, what my skills and experience will bring to the table and I was asked a few scenario questions which I had no difficulty answering. Visit this page; Cabin Crew. Very Friendly. Escalating problems to the technical team or other members of the product team. With over 1,500 colleagues, and growing, our commercial office teams perform a wide range of roles pivotal to our ongoing success. para nos informar sobre o problema. Over 10 years of experience in the Airlines & Airport industry, in various sectors such as Leadership, Employee Evaluation, Business and Product Development, Customer Service, Aud I interviewed at Jet2.com and Jet2holidays (Leeds, England) in Feb 2020. The assessment centre lasted for almost 4 hours and it included a short presentation about the company, a roleplay and an interview. Jet2.com was named the - by UK travel agents for the tenth time. Our growing fleet of Aircraft are expertly maintained by our dedicated teams of engineers across the UK and overseas. I interviewed at Jet2.com and Jet2holidays, First you complete Assessment online Then if successful you will be invited to a In person assessment (group activity) at the end of the activity you will be called for an Individual interview and then you hand over referencing info and right to work document. 14. 7 Jet2.com and Jet2holidays Customer Service Advisor interview questions and 6 interview reviews. Glassdoor users rated their interview experience at Jet2.com and Jet2holidays as 65.0% positive with a difficulty rating score of 2.62 out of 5 (where 5 is the highest level of difficulty). Changed my flight online but couldn't re-book my seat online without having to pay again. You can dial theJet2 customer service numberanytime from anywhere. I was then sent an email with a maths and English assessment. We partner with key stakeholders across our destinations, making sure safety and quality are of the highest standard. Thorough but very friendly. 3. I applied online. full-time. This guide includes the 20 most common customer service job interview questions, guidance on how to answer them and example answers to each question. First, an online assessment. Step one: submitting application. job category. Applied on the 11th of February. View All. The process took 5 days. They changed dates and ignored my emails asking for a new date.just expected me to drop everything. Home; About; FAQ; Service 19 May 2015 by TTG Staff. Excellent explanation of job decription. 10 min telephone interview Average salary for Jet2.com and Jet2holidays Customer Service Advisor in Witney: 22,300. I interviewed at Jet2.com and Jet2holidays (Manchester, England) in Jan 2020. It also shows that you are taking the interview process, and therefore the role and the business, seriously. The process took 1 week. I applied online. Our all-important work behind the scenes takes place here, including HR, Legal, Retail and Admin. Great interview. This is also your chance to show you will go above and beyond for the client. Personally I think its been a waste of time. Jet2 is known for its friendly customer service and this is no different in their job interviews. Usually, the waiting time is 30 to 45 minutes. For new booking Press1. A band to help our customers get into the holiday spirit A presentation to start. Step four: face to face interview. Since our.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More. Operations Our Operations Teams keep everything running . Sep 2014 - Apr 20227 years 8 months. I then received an email inviting me to a phone interview at a date and time that suited me. Jet2.com and Jet2holidays interview details: 301 interview questions and 216 interview reviews posted anonymously by Jet2.com and Jet2holidays interview candidates. Your task is to choose either the best or worst of these solutions. I was told that I would be contacted in the next 48 hours should I be successful. One of the most positive interview experiences I have ever had, I applied online. . The roleplay was fairly easy and the interviewers were very nice. Anonymous Interview Candidate in Leeds, England, I applied online. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Goodie bags packed with special treats I was told that I would be contacted in the next 48 hours should I be successful. Contact us by phone. First, an online assessment. Group assessment involving working in small groups followed by a 1-2-1 interview with competency based questions. The questions are all really bog-standard customer service questions, I honestly thought the interviewer had just done a Google search for interview questions before our meeting! 1 Jet2.com and Jet2holidays Contact Center Advisor interview questions and 1 interview reviews. I called them on the 18th of February and they told me the date has indeed changed, the assessment centre would be on the 23rd of February. Common stages of the interview process at Jet2.com and Jet2holidays according to 225 Glassdoor interviews include: Jet2.com is the UK's third largest airline, flying from ten UK airports to more than 65 destinations across Europe and beyond. Supporting our customers and selling our incredible value holidays, delivering a fantastic service each and every time, Be the first point of contact for our customers whilst in resort and make sure they Have a lovely Holiday, Responding to customer communications, we work closely with our customers and partners to ensure a positive resolution to all queries, Finance Operations & Commercial Compliance, in England, Scotland and Northern Ireland, Login attempt failed, please enter a valid Employee ID number. I interviewed at Jet2.com and Jet2holidays (Derby, England) in Feb 2023. Dial the phone number 011 44 20 3059 8336. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Jet 2 Holidays recruitment team has been very professional. Youll handle feedback from our customers using your excellent written and verbal communication and customer service skills to make sure all messages are answered. Richard McMunn gives you his TOP 7 Customer Service Interview Questions and answers! I interviewed at Jet2.com and Jet2holidays in Feb 2023, Amazing! Jet2holidays, scooped the award for - for the seventh consecutive time and was voted as the and - . Tra due giorni far il secondo step. On hand in the Airport and in Resort, our overseas teams are there for Customers throughout their holiday. Please enable Cookies and reload the page. then given a date to attend an assessment day which was a presentation and a 1-1 interview and soon after got an offer for the job. lick the link to read more about the evening. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. per informarci del problema. Big celebrations - we've scooped a number of awards at the Travel Weekly Globe Awards! Handling Short term insurance quotes. Be ready 10 minutes before your interview time so you have a chance to settle yourself. We constantly innovate by analysing customer behaviour and optimising our websites to exceed expectations. Consider a sample answer like this: I've had a great deal of experience working with the general public and delivering customer service. Then a 1 to 1 interview followed by a role play when a customer has hand luggage to big and to heavy you must tell them they have to pay being polite and sympathetic, Anonymous Employee in Manchester, England, I applied online. Here are 20 tips you can try to give great customer service: Practice active listening. They are very polite and helpful during all process. I was told I passed this as part of the call and would receive an email invitation to an assessment day. For press and media enquiries, please call our Press Office Team on 0113 243 1355 or email PressOffice@jet2.com. enva un correo electrnico a Airline You'll keep us flying and give support both in the air and on the ground. On 8th June my friend and I dropped cases off at airport. And thats the case whether its our customers or colleagues. Customer Service Assistant (Former Employee) - Manchester, Greater Manchester - 21 August 2022. Assessment day lasting 4 hours Clearly just an exercise to how you sound on the phone.. she was more interested to know how Id get to work should I be successful. A role play and an interview. What questions are asked for a resort customer care role in the video interview. The process took 2 weeks. Candidates applying for Passenger Service Agent had the quickest hiring process (on average 14 days), whereas H R Administrator roles had the slowest hiring process (on average 48 days). Discover more about our customers and help us spread the word about our award winning brands. It seems taht they are really care about this recruitment process. 1. Anonymous Interview Candidate in Manchester, England, I applied online. U.K What you will be doing. construction, trades & mining. Step two: online written assessment. You can email the site owner to let them know you were blocked. Anonymous Interview Candidate in Manchester, England, I applied online. Over 60% of our holidays are sold online! Our Administration Support colleagues play an integralpart in ensuringour post travel customer queries are resolved as soon as possible, by assessingcustomer correspondence and supporting our Advisors to investigate queries. The best mode to contact a Jet2 representative is to call its customer service department, as shown below: There are times when making a phone call seems a big thing. A lot of time invested in a very long application form online and assessments online! Extremely helpful assistant. How Can I Speak to Jet2 Airlines Customer Service? In this way, your call redirects to a representative. Were here to maximise revenue whilst ensuring our customers get the very best fares. Then a phone call asking some questions. View All. Slightly unprofessional. Get a quick guide about Delta airlines refund policy & rules. Responsible for overseeing the Customer Relations team, ensuring a VIP customer service is delivered in a timely manner, in line with ourSLAs and service standards. I applied online. I interviewed at Jet2.com and Jet2holidays (Leeds, England) in Jan 2023. Every process has own aim to demonsrate my skills. then given a date to attend an . Tra due giorni far il secondo step. Over 60% of our holidays are sold online! Sign Up for Job Alerts. Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. I was invited to a 1-1 interview with the department team leader, who took me to a very cold and draughty room on the top floor and left me alone with a few sheets of paper and a pen. The process took 2 weeks. I applied online. to let us know you're having trouble. Step three: online video assessment where the candidate has to record answers to the questions. Delivering VIP Customer Service. This lasted 10 minutes and I was asked two competency questions. naar Randstad Scotland Facilities Management Team are currently recruiting for 6x Customer Service Advisors . Very standard and typical . Average salary for Jet2.com and Jet2holidays Customer Service Advisor in Holme: 22,300. Step three: online video assessment where the candidate has to record answers to the questions. Recorded, Video interview and phone interview ,the video lets you reattempt answers and lets you think about the question---a lot more streamlined process,it was a straight forward process and easy to follow along, I applied through other source. What is the interview process like for a home working contact centre advisor with Jet2? What are the biggest competitors in our industry? Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail Jet 2 Holidays recruitment team has been very professional.